Hakone Kuoritei

Lovely little Ryokan. Food was fantastic! staff was wonderful! I would have liked more than a single very hot onsen (bath). My wife--shy--would have liked a room with a hot bath, but unfortunately they were sold out.

The breakfast and dinner that were included in our stay was delicious and the staff were so accommodating. If you're looking to get away, this is a great location to do just that. There's a bus stop approximately 10 minutes away that makes going from one area to the next very straightforward. The location of the hotel is further away from some of the major shopping areas of Hakone and in a more residential part of the city. However, its a beautiful area with lovely views all around, small shops, and restaurants. If you're looking to stay close to Hakone train station you may want to for hotels in that area but overall transportation is very convenient and allows you to travel around rather easily.

lovely stay and very kind staff. we had a special room that came with private bathing springs. It was very comfortable and we would stay here again. A little out of the way, tucked high up the mountain and surrounding local neighborhood.

Beautiful property, well situated near a bus stop. Nice local area and restaurants. Lovely room, onsen particularly enjoyable. Traditional Japanese breakfast and Friendly staff.

Great facilities, highly recommend!

Come for the Onsen, stay for the hospitality: friendly personnel and tasty food!

We didn't experience meals at the resort, but my husband and I loved our room with private onsen and outdoor shower. The atmosphere was so soothing and peaceful. The room itself was also very large and included a couch which gave us a lot of comfort while we were there. The hotel was quiet and relaxing and the staff were all very kind. Nothing! We loved everything about it.

Overall very positive. What stood out most was the staff. They were some of the most compassionate and caring people I've met. I was blown away by the hospitality and their kindness.

Staff，all the staff especially front desk are extremely helpful and very friendly

Exceptional

Exceptional

Extra charges for an additional person was excessive.

Chose the large room with private onsen, which was perfect since my brother has tattoos. very cozy, great staff, the bus stop is just a few min away

We got the family room and it came with our own private onsen. The pictures that they put up doesn’t do any justice to the room. It was a really large room! Great space for a family of 4 and the private onsen was a great experience for our kids! Rooms were clean and warm. Beds were also comfortable! Food was great too! Maybe more explanation could be given in English on wearing the yukata around the place and for the food they served.

Gorgeous, comfortable room. The private onsen was exceptional.

We had the annex room with the en-suite Onsen and private garden which was a delightful experience. We booked this room specifically due to the separate-sex nature at most public Onsens. When booking we also expected there will be French cuisine for dinner, but this has now changed after the closure earlier this year and instead we were served a sukiyaki. A traditional Japanese special occasion dish that consists of a broth which you boil vegetable, mushrooms and slices of beef in. During this time there is a small open bar with various soft and alcoholic drinks. Breakfast was a traditional asagohan teishoku with fish custard, a grilled fish and a small candle heated broth to boil the various bits in. The room was extremely large and spacious and contained a TV-sofa area, a teppanyaki seating / bedding area and two comfortable king beds with Japanese style pillows. The staff were also friendly and helpful It's quite a challenge to get to/from using the local bus, next time we would opt for a 10 minute taxi ride from the Hakone Ropeway. The garden could use some maintenance / deweeding. We were a little disappointed in the change of menu.

The private onsen was great, even though the room was expensive. The breakfast and dinner were very good. The staff was friendly but some of them seemed to be inexperienced, which was reflected in some issues. The private onsen space itself could have been a bit more tidy, in terms of removal of spider webs from some parts of the ceiling etc.

Exceptional

We had a room with separate onsen and it was very nice, we had dipped ourselves into the hot water several times during the day and were happy! :D We expected there will be french cuisine for dinner as we read in other reviews, but we were served a sukiyaki. I was a bit terrified as I did not know how to cook it, but the lady who served us explained everything with patience. Btw. there is no dresscode, but most people were wearing yukata which you can get in the main lobby based on your height. The room was spacious and luxurious. There was no mold in the room and it was not humid. We arrived early and wanted just to drop the luggage, but the room was already ready and we were offered to check in early as well, which was super good as the weather was cold and dump. Sitting in private onsen is better than freezing outside! :D And yes, in the room with private onsen there is no separate shower room, so if you want to simply shower, you need to go to the onsen room which can be quite cold. Light turns on automatic in the hallway and in the toilet by movement sensots, you cannot turn it off, so if you want to visit the bathroom at night, you may experience a burst of light and energy right in your sleepy eyes :)

Excellent onsen,