Bergtour Marukita

We really enjoyed our stay at Bergtour Marukita. The staff was incredibly friendly and helpful. We loved the breakfast and the onsen is beautiful. The location is great - very close to restaurants and bars and they have a shuttle to the gondola.

The family running the place was outstanding. Everyone were so warm and hospitable, and flexible with us. Nothing at all, we are already planning our next trip here :)

Super nice staff, convienient location and great breakfast! no complaints

This hotel is very clean. Location is very good, very close to ski place and bus terminal. Hot spring is a plus, very clean and comfortable. I would love to stay here again next time.

Staffs are very helpful and friendly. A big thumbs up for them. Location and room is very good and convenient too. Onsen is comfortable. Everything is just perfect.

The owners were so friendly and helpful. Breakfast was 10/10 amazing especially before hitting the slopes. The French toast was the highlight of my trip to Hakuba lol

Amazing stay with brilliant hospitality and facilities. The sauna and onsen were great after skiing.

The breakfast was excellent- western and japanese choices. The scrambled eggs were delicious! Staff so beautiful- lack of English not a problem, easily overcome with an ipad translator app. Stadd will drive you to the gondola, and the walk to the bus stop for other resorts under 5 minutes. Staff helped me book restaurants for 8 nights- every reservation they made- the food was amazing. Thoroughly recommend it. Onsen on site a huge bonus.

Exceptional

Can't praise this place enough! Right from our first introduction to the front of house staff - she's so cute, we never caught her name but her enthusiasm is next level. She doesn't speak English but uses a tablet to use a translator app - just brilliant! They allowed us to leave our baggage until check in which was great as it gave us some time to walk around the area and wait for our friends to arrive. Restaurants, rental places, the bus depot and a Lawsons store, all easily within a 5-10 minute walk. There are many things nearby and its closest mountain is Happo One, which the hotel does shuttle you to at either 8am or 9am if you let them know you are interested the night before. There were 3 couples and we all had our own rooms, traditional Japanese with the roll out mats to sleep on. These were doubled to provide extra comfort and I would say I had a decent nights sleep the week we were there. We had a great view from our room on the 3F, the mountains and the town. Plenty of space and storage room in the rooms. The Onsen facilities were great, indoor and outdoor option with a sauna attached at a huge 85 degrees Celsius. Note that the Onsen is closed from 10am to 3pm daily. As we were here in winter, the drying room was important to us. Each room gets its own gear locker downstairs and the drying room is large with hangers provided to make sure your clothes get dry. We had breakfast included and it was delicious. Mostly the same spread everyday with a few alterations, both western and Japanese options. We left full and ready to start the day. The staff here were also very friendly. The French toast is a must! There are a few other cool things, but I will leave that to you to discover. The only downside I can think of was the showers. The water shoots at all angles and the temperature was never constant. Either way too hot, with the slightest turn of cold, it would be freezing. All 3 rooms experienced this, however we just used the Onsen's every night and it was fine.

Exceptional

Excellent breakfast. Extremely helpful staff. Bus transfer to gondola convenient. Onsen special view of snow falling. Ensure to have the Saturday dinner. Drying room and locker works well. Extra layer of futon in cupboard to assist comfort in sleeping Convenient location. Can walk to bus terminal to catch shuttle They offer drop off with luggage when finishing stay.

The Japanese style room was fantastic. The location of the hotel is perfect for the slopes - only 10min walk or free shuttle provided. The onsen was such a treat, most of the time we had it to ourselves. Lastly, the staff was so incredibly nice and went above and beyond to make us feel welcome.

What a gem! This lodge was everything we could have wanted for our stay in the mountains. The hosts could not have been any more accommodating. They were happy to ring the popular restaurants for us to get bookings, which was really helpful during the busy season. The onsen's were pristine, and had plenty of shampoo/conditioner/shower gel/hair dryers etc which was a bonus. The rooms were spacious and clean. Plenty of room to put your luggage, kettle and mini fridge were super helpful. The traditional Japanese beds were a little uncomfortable after a big day skiing (as they are not super thick) but this only affected us one or two nights.

My highlight was how kind and helpful the staff were. Hotel was in a really good location for access to the snow and the hotel shuttle to Happo was very convenient. Great buffet breakfast too. Very minor but pillows were a bit uncomfortable.

Everything was excellent! Onsen was big bonus!! Nothing

Very friendly and accommodating staff, clean and a great location

Exceptional

The hotel was in a quiet and convenient location close to the shuttle bus and supermarket. The rooms are very clean and comfortable.The staff were amazing in all aspects and made me feel very comfortable during my stay. Highly recommended I can't think of anything negative.

I only have wonderful things to say about this property and its staff! The property was clean, room was big and onsen was wonderful. The staff were absolutely incredible! My husband had a ski accident whilst we were there and they went out of their way to help us! They helped us drive the car from the resort back to the hotel, pick up his skis and bag, drove us to different places to sort out all our problems. They helped us make phone calls and talk to people when we needed the car towed. I was so grateful I was reduced to tears a few times. Although their English and my Japanese were not good enough to communicate effectively verbally, we both used google translate and communication was smooth. I would just like to thank you again to the wonderful staff there for helping our family so much during our stay and we will for sure be back again!! Nothing