Sunland Halong Hotel and Restaurant

The harbor view completely exceeded our expectations. Liam was thoughtful enough to arrange a room with a window on a higher floor, and it made a huge difference. Every morning and evening we found ourselves sitting by the glass, simply enjoying the beautiful scenery outside. The quiet atmosphere and relaxing view created the perfect setting for a romantic getaway.

The late check-out option gave us extra time to slow down and enjoy our final moments together. The process was handled smoothly, and the staff made everything simple and stress-free. We spent our last morning relaxing on the private balcony with a cup of coffee while enjoying the beautiful sea view. It was a peaceful and memorable way to end our couple’s getaway.

Our anniversary stay was made even more special thanks to the wonderful hospitality we received. Liam prepared a beautiful towel arrangement in our room, which was such a thoughtful surprise when we arrived. The room itself was quiet, spotless, and elegantly furnished, making it easy to relax and enjoy our time together. We also loved the spacious shower and comfortable atmosphere, which helped us unwind after exploring the city. Every detail contributed to a memorable experience, and we would highly recommend this place to any couple looking for a romantic getaway.

The hotel's mini-bar has a good selection of snacks and drinks. Liam checked and replenished it every day during the room cleaning. The prices are not too high compared to other luxury hotels. It was nice to have cold water and snacks available at night.

The room included a secure safe where I could store my laptop and personal belongings whenever I went out sightseeing. Jenni was incredibly helpful during check-in and took the time to explain how everything worked, including setting up my own access code for the safe. The hotel also had friendly and courteous security staff at the front entrance, which added another layer of comfort and reassurance. Knowing that my valuables were protected allowed me to relax and fully enjoy my time exploring the city. It's one of those small details that can make a big difference when traveling.

Liam provided excellent assistance, and our clothes were returned clean and perfectly folded by the end of the day. This service was especially valuable for our family, as traveling with children often means frequent laundry needs. It helped us pack lighter and keep everything organized throughout our vacation. The quality was outstanding, and the cost was more than fair. A great service that added real value to our stay.

Fast Wi-Fi kept my teenagers happy throughout the entire stay. Lily showed them how to connect multiple devices in our family room. The bathroom was spotless and had plenty of fresh towels for everyone. We appreciated the quiet policy at night which helped the kids sleep.

Breakfast was the highlight of my mornings at the hotel. Liam was very attentive and kept my coffee cup filled daily. The noodle station was my favorite part of the whole buffet. Everything was fresh and the service was quick and very polite. It was a great way to fuel up for sightseeing

I really appreciated the gym during my stay. It was clean, quiet, and I had it all myself today, which made the workout feel more relaxed. Lily was especially helpful — she took the time to show me how to use the treadmill properly and even brought over water, which made the experience feel very welcoming. It’s a great space for keeping up with fitness while traveling. Even in the evening, I felt completely safe exercising there. The equipment is modern, and the whole area is kept very clean and organized, which made it easy to enjoy the workout.

Check-out was quick and effortless, which I really appreciated after my stay. Liam was especially helpful—he arranged a taxi for me and took the time to ensure the driver had the correct destination. As a solo traveler, this made me feel very comfortable and looked after. Small gestures like really make a difference in the overall experience. The lobby is spacious and nicely designed, with comfortable seating areas where guests can relax while waiting. The whole environment felt welcoming and well maintained.

This hotel turned out to be a great place for both relaxing and working remotely. I needed strong Wi-Fi during my trip, and thankfully the internet connection here was fast, stable, and reliable the entire time. Jenni was incredibly helpful and recommended a quiet area in the lobby where I could comfortably work for a few hours. The space had a calm and professional atmosphere that made it easy to concentrate. I managed to complete all of my tasks without interruptions or noise, which was exactly what I needed. As a solo traveler and digital nomad, I really appreciated how work-friendly the environment felt. The staff were welcoming and respectful of guests who needed to work during their stay. It’s rare to find a hotel that balances comfort, relaxation, and productivity so well. Overall, the experience exceeded my expectations.

This was a great choice for our family stay in Ha Long. The location couldn’t be better for visiting nearby theme parks and exploring the area easily. Jenni was very kind and gave us excellent suggestions that helped us save a lot of time at the attractions. We loved spending our evenings walking to the main square and enjoying the local energy. The room was calm and quiet, which worked perfectly for our baby’s naps during the day.

Our family was very impressed by how convenient and well-located this place was during our trip to Hanoi. Many famous tourist attractions were nearby and easy to access, which made sightseeing much easier for us each day. We didn’t need to spend too much time commuting, so we could focus more on enjoying our vacation together. The area around the property also felt very safe, clean, and welcoming for families. We enjoyed walking around and exploring the local neighborhood without any concerns. There were plenty of restaurants, convenience stores, and cafes nearby, which added even more comfort to our stay. Traveling as a family becomes much more enjoyable when everything is easy and accessible, and this location provided exactly that. The convenience truly made a big difference in our overall experience

Booking day tours was very simple, and most pick-up spots were close to the hotel, which helped a lot since we were traveling with kids. The staff were always friendly and took the time to explain directions clearly, making it easy for us to plan each day without confusion. Because of this, our trip around Hanoi felt much smoother and more relaxing. My whole family was very happy with the experience and appreciated all the helpful support.

The location was incredibly convenient, with just a short walk to both the city center and the beach. It only took a few minutes, which made getting around very easy for my family. We really appreciated not having to rely on transportation all the time. There were plenty of tourist services nearby, from restaurantss to small shops and tour options. Everything we needed was within easy reach. In the evenings, we enjoyed relaxing walks around the area, which felt safe and comfortable. The atmosphere was calm yet lively enough to keep things interesting. It made traveling with family much more enjoyable. We could explore without feeling rushed or tired.

Room was very dirty. From the walls to the bathroom, it looked like it wasn’t even cleaned in between stays

One thing that gave me great peace of mind during my stay was the safe and well-lit surroundings at night. The streets leading to the night market and nearby cafes have a lively yet very civilized and polite atmosphere. The presence of 24/7 convenience stores around the hotel provides maximum convenience for any personal needs, creating a comfortable and reliable living environment.

We stayed here as a group of three and had a very good experience overall. The service was reliable and the staff were always polite and approachable. Our room had enough space for all of us to move around comfortably. Even with three people sharing, it never felt too tight. The housekeeping team kept everything very clean during our stay. Each day we came back to a tidy room, which we really appreciated. One thing that made the trip easier was being able to book an island tour directly through the hotel. The process was simple and the prices were clearly listed. Jennie at the front desk helped us with check-in and made the process quick and efficient. She was friendly and professional at the same time. That positive first impression set the tone for the rest of our stay. Overall, everything went smoothly and without any issues.

One thing I truly loved about this place was the genuine care shown by the staff. Traveling with my elderly parents, I always hope for a comfortable and safe experience. The electric buggy driver really stood out by driving slowly and carefully, making sure my parents felt at ease. It was a simple act, but it showed real thoughtfulness. The room added to the experience as well, with its wooden interior creating a warm and cozy atmosphere. It felt peaceful and welcoming, almost like being at home. These little details made a big difference. They turned a normal stay into a memorable one.

We had to walk about 3 mins to another hotel for breakfast which had no vegetarian food options other than bread and vegetables