Hanoi Allure Hotel

The breakfast selection was excellent with a combination of western, Vietnamese and Asian options and was offered from 6:30 am whch suited us as we are early risers. The location was really convenient—in the old quarter but in a quieter location. But the thing that made the Hanoi Allure really shine were the staff—they were amazingly friendly and helpful. You really felt they cared about you.

Staff were so friendly and went above and beyond with providing us service. It was bucketing rain on our last day and they helped us dry and prepare to leave. The rooms were so clean and spacious, and despite is not wanting our room cleaned every day, they still provided us water and made sure to check in. Despite being in the old quarter near beer street, the rooms were so quiet and soundproof. I could hear our neighbour but not the noise outside which was crazy good. I loved everything!

The location was very central in Old Town, so we were easily able to spend our last day and a half exploring our final sights. The breakfast had some very good options and even included one complimentary specialty beverage. Our room was very clean, bright, and comfortable. We were only here for one night at the end of our trip, but we would have been very happy to stay here longer.

Everything was great and worked well except the shower wouldn’t turn off to just fill the tub - Im sure they would have fixed it if I asked though. Bed and bedding was so comfortable staff so accommodating and friendly and the buffet was really great and had a lot of variety. It’s in the busiest part of the historic district which can be both a positive and a negative. For me it was a bit expensive.

Exceptional service and treatment from staff. Never been cared for or treated so well. They went over and above to accomodate for my gluten allergy and to prepare breakfast when I had early morning excursions. Surprisingly quiet room in a very busy part of the Old Quarter. Nothing

The staff, service & location They upgraded our room due to water spilling on the floor from the bathtub. Apparently it’s an ongoing issue due to the way the tub was constructed

Location has its advantages of offering possibility to walk around for different shopping Breakfast and the rooms were great as well as the staff. Alfred and Jolie were very supportive. The noisy places around the hotel as I like the quiet. But my spouse did not mind so it was all good.

Hanoi Allure Hotel is centrally-located in Hanoi's Old Quarter - very close to restaurants, spas, money changers and convenience stores. Rooms are clean and spacious. Breakfast is very good but what made our stay most memorable was the friendly and hospitable service by Jenny Ha and her team. Even before our arrival through WhatsApp and email, Jenny helped me book a reliable limousine van to/from Sapa with the best rate. Her team helped us book restaurants, offered to deliver our luggage to our next hotel free of charge. The welcome tea is also to die for. This hotel, I highly recommend!

Location was as expected. It's on what feels like a backstreet with tight spacing and shops all around. Definitely feels more like a boutique hotel than a larger 5-star hotel. The pictures overstate the size of the rooms and the lobby though. So there was some unmet expectations there. But the staff were excellent, attentive and always ready to greet or open the door for you. While the food was varied, it did not quite have that pop that I was expecting. While there were many dishes laid out, they seemed to not fill the plates/trays so it almost felt like they were.... rationing? Some of the dishes were "sweating" too. The restaurant rooms (there are two) are small so perhaps that's a ventilation issue? But for the price, I thought it was certainly adequate. However, I would have paid more for a more elevated experience elsewhere in the future.

location. friendly staff

location and friendly staff

The staff was nice but not very helpful The room stank of cigarettes, the pillows smelled of grease as if they have not been properly washed. there were stains in the bed sheets. Also, i booked 2 beds. The staff gave me a room with only 1 bed and didn't mention nothing until i called to complain, then they asked if i can simply just stay in the room i was given because they had nothing else.

Non

This hotel is perfectly located in the heart of Ha Noi Old Quarter. All tours offer free pickup from this hotel. There are many food options around this area. There is so much to see here. The hotel and its services are top notch. The staff go above and beyond and tell you how to navigate the area and even provide you local maps and information brochures at the time of check-in. The breakfast was good and had a nice selection of food and deserts. The room was comfortable and the room service staff were very kind and helpful. They are very good with their communication and try their best to meet customer's requests. Now that I am back home, I miss being here :) nothing comes to mind.

A lot of noise from the corridor, the doors don't block any sound.

Helpful and caring staff. Immediate Response to our needs

Great location. Friendly staff. Reasonable price

Non

Superb

Lovely hotel great breakfast and location.