Hanoi Memory Premier Hotel & Spa
About Hanoi Memory Premier Hotel & Spa
At Hanoi Memory Premier Hotel & Spa, exceptional service and top-notch amenities create a memorable experience for guests.Complimentary internet access is available in the hotel to ensure you stay connected during your visit. Arrange your trips to and from the airport using the hotel's convenient transportation services booking.Discover the wonders of Hanoi with ease by utilizing the services provided by taxi, car hire and shuttle. For guests with their own vehicle, parking facilities are provided.Continuously receive the support you require through front desk amenities such as concierge service, express check-in or check-out, luggage storage and safety deposit boxes. At the hotel, their ticket service and tours is also capable of assisting with booking tickets and securing reservations for entertainment and adventures. Always look your best in your preferred attire with the dry cleaning service and laundry service provided at Hanoi Memory Premier Hotel & Spa. Craving relaxation? In-room amenities such as room service and daily housekeeping allow you to maximize your time spent inside the room. Due to health concerns, smoking is strictly prohibited within the entire premises of hotel.For the health and well-being of all guests and staff, smoking is restricted exclusively to assigned zones.Accommodations come equipped with all the conveniences required for a restful night's slumber.A selection of rooms feature linen service, blackout curtains and air conditioning to ensure your comfort and convenience. A few accommodations at Hanoi Memory Premier Hotel & Spa also include unique design elements like a balcony or terrace. A few chosen rooms are equipped with television and cable TV to ensure guest amusement.In certain rooms, the hotel offers visitors access to a refrigerator, bottled water, instant coffee, instant tea and mini bar. Hanoi Memory Premier Hotel & Spa offers a hair dryer and toiletries in the restrooms of specific accommodations. A delightful breakfast is the perfect way to begin your day, and at Hanoi Memory Premier Hotel & Spa, you can always indulge in a scrumptious meal on-site.Allow your journey to be free from the pangs of hunger! On-site eateries offer delicious and accessible meal choices.An evening spent within the hotel's bar and nightclub may prove to be just as entertaining as venturing out with your fellow adventurers. At Hanoi Memory Premier Hotel & Spa, guests can take pleasure in the delightful recreational amenities provided for their entertainment.Conclude your days in complete tranquility by paying a visit to salon and spa for ultimate relaxation.
Amenities
- On-site parking
- 24-hour front desk
- On-site dining
- Bar / lounge
- Express check-in / check-out
- Concierge
- Dry cleaning
- Self-service laundry
- Luggage storage
- Full kitchen / kitchenette
- Spa / sauna
- Pet friendly
- Family friendly
- Public transit access
- Airport shuttle
- Smoke-free property
- Air conditioning
- Elevator
- In-room safe
Reviews
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The staff are very polite The property is in a very busy street, bars played music until 3am Room is very old and the bathroom is very old… We didn’t have a good experience with our stay
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We were welcomed by an accommodating and nice receptionist, Phuong Anh. The place was reopened a month ago as informed by her. The room was old but the bed and pillows were very soft and comfortable. We had a problem with the air-conditioner as the remote doesn’t work so we have to switch it on manually, a staff came to show us how to open it. After a while, only warm air comes out of it, we were a bit hot so we wanted to have a bit of cold air. I didn’t bother to ask again, so I just turned off the AC. In the shower area, the shampoo and shower gel pumps were not working. I’m giving a 10 rating because of the nice staffs.
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Poor
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Good
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Location was very central (but therefore quite noisy). Bed comfortable. Room quite small. Everything a bit tatty - chipped furniture, mosquito net curtains that didn’t close, gaps round windows etc.. TV was not working and took till 9pm on second (final) night for staff to get it working. We had been staying at Matilda hotel for 4 days previous and for only £5 a night more it was a world of difference.
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Very good
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the location is amazing , reception staff were amazing specially Miss Swift who helped me in an early check in . managed my half day city tour with water puppet show at amazing price and even helped me to open my door when i accidentally left my keys inside the room and the door got locked from outside. The hotel facilities are amazing with a spacious big room , big toilet with all toileteries and all facilities in room like closet, TV , coffee maker, water bottles, bed side lamp , small fridge fridge was not working. no Inhouse breakfast.
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Hotel is in dire need of an upgrade a lot of things are really dated and old
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1. Floor is always clean. 2. Staffs are OK 1. Their CC TV is broken. 2. Someone from hotel stole my moneybag. 3. Have no restaurant. How hotel is operated without restaurant? 4. No space for gossip with stranger. 5. Their main business is SPA. 6. Have no printed invoice. They are shown very laziness to provide any type of invoices. 7. Overated in Agoda and Booking.Com 8. Worst balcony which is just for shown, not usable.
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Poor
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Very bad experience
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Good location good service
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The service & location is very good, near Hanoi Old Quarter which is very lively, many shops, spas, & foods around. The staffs can speak English fluently, also helpful & friendly especially Ms. Phuong Anh that so caring of us. Nothing less
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Liked that we were moved to another hotel when we couldn't sleep for the noise. Staff were fantastic and organised it right away. Nice room and location. If you don't like a lot of noise, stay in the French Quarter It was a very noisy street close to a nightclubs full of backpackers. This doesn't stop until 6am. Hotel has seen better days, was a bit tired looking. Just as we were after the first night
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Could do with updates, beds not very comfortable, noisy all night! We were on the top floor, and we could hear the rain on the roof but it sounded like it was dripping into room right over our heads!
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Very good
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Some of the friendliest staff with great English. Fantastic location. Got a last minute room and it was on the ground floor, was very shabby and not like the photos of other rooms. Luckily we got this room at a last minute deal for a large discount but certainly wouldn't have been happy if we were charged full price. Perhaps the other rooms are nicer
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Nothing. A lot! The actual condition of the rooms look nothing like the photos on Booking.com. No telephone in the room, the shower and toilet are pretty rundown, old and smelly bed, and loud noise and music till 2-3am as so-called the hotel is at popular beer street. Worst of all, the hotel has clearly not maintained the AC for many years as I spotted thick layer of dust inside! If you’re arriving late in the evening, taxi can’t drop you at the hotel because the roads are closed for night market - you’ll have to drag your luggage to hotel and walk for 5-10 mins through crowded streets. Long story short, avoid this hotel at all cost! You’ll find better ones elsewhere in same area.
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everything i loved it
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Staff very helpful during the stay
