Mercure Hanoi La Gare

A large working table. Good for those on business trips. Breakfast is good. Very good service from the hotel and restaurant team. The pillows are too soft and rather small. There's a big bed which is a plus point but pillows are small!

The location was good and the staff friendly.

Great staff, quiet and comfortable room in a good location. The breakfast was overpriced.

Location All was great

The location is very close to Halal Restaurant D'Lions restaurant and Hanoi Train Station (train to Sapa)

Location and staff! Need more bottled water

everything was great Room was a little small

Very professional staff and a really excellent room. Huge bed. Good hygiene. A large window that could be opened. Very easy and comfortable aircon and no troublesome light sources in the rooms from fire or other equipment. A very peaceful and happy 3 nights. I escaped to the Mercure La Gare after very bad experiences at cheaper hotels. The standards in Hanoi are low for lower-class hotels, the photographs are extremely deceptive, the managers can be aggressive and awful. To avoid risk, stress and financial loss, stay at higher class hotels such as this one. Insufficient care / management of the breakfast area. Chair was dirty with food and had cigarette burns. Various items on the table, napkins holder etc, dirty and not correctly placed. Table mat cheap plastic and frayed. At this price point, I think these points should be fixed. Perhaps management are not aware that there is a problem. At first glance, it all looks "fine"? There is an overall liking / trend for large and mixed breakfast buffets served at all big hotels of this class. This is enjoyed by 90% or more of all travellers and guests, but not by this guest. I wanted ONE high-quality coffee and ONE high-quality croissant or pastry. I could have had 100 coffees and 100 different foods, but NOT of a high quality. After day one, I no longer went to breakfast. Since there are more coffee shops in Hanoi per head of population than anywhere else on earth, finding good coffee is not a problem. :-)

The staff was delightful. The location was very convenient.

Very disappointing ! There were four water bottles in the room . The bottles were of 2 different designs . But since all had water and nobody told us anything we thought all to be complimentary and drank . Later while check out they billed for two bottles saying two of the bottles were chargeable . This was very dissatisfied behaviour. They should have informed us before which is complimentary and which is chargeable and when they hadn’t said anything they shouldn’t charge for such a basic thing as water .

Good location Bad smell (mould) in support the staff sent some to our room cleaned the aircon did make a difference The rest of our stay was great

Very good

Very good

very accommodating staff, clean rooms

Superb

Very close to Hanoi railway station, barely a five minute walk. A busy hotel; lots of tour groups in and out all day long, so obviously a long standing decent reputation. Comfy, clean room with enormous bed, reasonable storage for clothes and a good bathroom. In a city as vast as Hanoi, the first time visitor has no idea about how good the location is but we were assured by family who live there that we’d picked a good spot. More a hotel for a short transit stop than a long stay, but none the worse for that. I’d use it again. I booked a car to the airport from the reception desk and was shocked to discover that the price charged was about three times the going rate. Should have known better and used Booking.com app or local Grab app.

Excellent location.

The room was clean and spacious. It is very quiet. Staff are friendly and efficient.

Many tour groups were staying there. Was crowded at meal time.

Superb