Urban Alley Hotel

Free room upgrade, friendly staff, good location. Weird room with a bathroom "outside" the room. It's difficult to describe but there is a glass wall that let the sun light in and there is no way to block the light. Also the bathroom is very much dated (but functional), some humidity traces on the walls, the sheets didn't look perfectly clean. It's a fair value but I expected better, especially in terms of cleanliness.

Location Horrible stay ever! The ants full of them in the bathroom. The tib was completely molded. The ventilation of the room was so bad that it stunk and we sweated at night. The mattress stunk too. The staff was so emotionless, as if we were begging for them for something. The photos on here are lies. So watch out.

Great location and nice clean rooms The shower was a little run down and the sliver of soap provided for showers was not nearly adequate. Just went out and bought a real bar of soap

Location, friendly and helpful staff. Toilet was not clean. I had to call the staff to reclean it.

Location, comfortable beds.

The staff is friendly and the room is clean

No

I had a fantastic experience at this hotel. My room was impressively spacious, much larger than average, and felt incredibly bright and airy. It was a very comfortable and relaxing space. What truly stood out, however, was the staff. Every employee was genuinely friendly, warm, and professional. They were exceptionally helpful, handling all my requests for directions and recommendations with efficiency. The combination of a great room and outstanding service made my stay exceed all expectations. I highly recommend this hotel to anyone visiting the area!

nothing in particular.

Really a nice stay

Good

Friendly.

Tucked away in a small alley street, this hotel is shielded from the loud noises and chaotic streets of the main roads. Their staff is extremely helpful and friendly. Our first room was a double queen bed room on the second floor which was very spacious. There is a mini fridge and water refilled by the staff every day. There is a large closet and table. The location is so nice, even though it’s a bit further from the center of the Old Quarters. We enjoyed returning to the quiet hotel area after a long day of busy streets. Our only issue with this room was that the bathroom was not renovated compared to the rest of the hotel so we had a pretty scary experience with a shaky bathtub which was elevated very high. We told the staff about this and they immediately offered us a room change ơn another floor which had a renovated bathroom with a standing shower.

You should not watch unter the bed. They told me if I wanna have a window, I should cancel on booking and pay cash

The staff so friendly and helpful and location close to everything and the room clean

I had a very spacious room on 7th floor with two windows, lots of daylight and a comfortable bed. The location is very central, the neighborhood & street are calm and the reception staff very friendly. To be recommended! I had stayed previously in another hotel, more expensive and very noisy, and by far prefer Urban Alley. No breakfast available at the hotel, but there are plenty of cafes (and even some bakeries) close by. The bathroom was functional but would benefit from some refreshing.

The staff were very friendly and gave us all our money back because we couldn't even stay one night. Everything else was bad. The pictures are nothing at all like the hotel. Its filthy, doesn't have any of the listed facilities, the AC doesn't work. Its awful, they did give us all of our money back because we couldn't even stay one night. The pictures is the AC filter which obviously hadn't been cleaned in months.

Location small observation only - used soap was not disposed/replaced when we checked in

Quiet Neighborhood Nothing

Nice location We came to stay here for a night hoping for a simple but clean hotel. We were very disappointed... As others have mentioned, the rooms are big, but size doesn't matter as much as what you do with it. First experience was already poor: we saw something we thought was a mouse skitter past from the corner of our eye, so I went downstairs to report this. The first thing the receptionist asked was how big the mouse was, without expressing any concern or apology. He claimed that there were no other rooms available. He joins us upstairs and we find a large cockroach (video attached), which he smashes on the floor and puts in the toilet. After a while the owner (presumably, an older lady) comes up and we show her, suddenly there is a room available. Unfortunately we're still quite uncomfortable: the lock on the door doesn't work, airco wasn't controllable, and the general state of the room wasn't great either. The lady then had us call with the manager, who claimed that if the room was not to our satisfaction, he would give us a full refund. In the morning, they would only give us 50% on the condition that we would mark ourselves as 'no-show' on booking.com, meaning we wouldn't be able to write a review... This just seems like trickery to me. Overall, our biggest issue was not so much the cockroach, which can happen in any tropical place, but more the way the staff handled our concerns. On top of that they were constantly arguing about it together in front of us, which didn't make us comfortable. We are confused about all the positive reviews and feedback, because we didn't feel very welcome at all. Hopefully this honest review will help people make the right call in the future, because there's plenty of nice 3 star hotels in Hanoi that do live up to it.