Hanoi 20 Hotel & Apartment

Conveniently located in the heart of Hanoi, this hotel was perfect! Everything from the front desk to the room and excursions couldn’t have been better. When we were checking in, the staff went above and beyond with our accommodations!

The staff were wonderful-helpful and very friendly. The breakfast was fantastic, and the hotel is in a very good location. NA

Staff were very helpful and accommodating, they allowed us to check in before 2pm as our room was available. The breakfast was very good, the twin room was big, and beds were comfortable.

It was a great location for my time in Hanoi. The staff were fantastic I was literally stranded in my room from 1pm one day until the next morning without power because the entire district and hotel entrance were flooded due to typhoon rains in Hanoi. Since, I couldn't go out the whole day, I ate the snacks in the room. Given the fact that I couldn't leave the hotel because of flooding and given the fact that I didn't have power in the room for almost 18 hours, it seems as if they might have waived the charges on the snacks and sent out some sort of acknowledgement about the loss of power.

The hotel is well located, close to many museums and a short taxi ride from the center. There are very good restaurants within walking distance. The rooms are spacious, clean, and cleaned daily. The staff are lovely. Breakfast is a buffet. Really good for the price

The hotel was exceptional we were really amazed. The rooms were big and clean while the facilities were great. The breakfast was so delicious. The staff was very friendly and help me with all the things that i needed. The bathrooms were also big with big mirror. The hotel room we had also had a fridge not just a minibar which was great. lastly the room also had heater which can help in really cold days. I would give the hotel 10/10 and recommend it to any one who is planning to go to Hanoi. Great staff i have almost no issues even when staying for a long time but there is one thing that the hotel can improve on which is reduce the noise from both outside noises from street and inside the hallway somehow. Maybe some sound proofing. It can affect sleep quality of light sleepers but not a really big issue.

I had a wonderful stay at this hotel. The room was clean, spacious, and well-equipped with everything I needed. Delicious breakfast. Staff were extremely friendly, helpful, and always ready to assist with the front-desk open 24/7. With such great service and quality, I believe it's definitely worth the money. I would happily stay here again!

The Staff is excellent, very professional and helpful. The property needs some serious upgrading and renovations.

Overall it was a nice stay! The staff is really nice, they serve a great breakfast and location is really good.

Spacious room, super large bed, very good location, staff are nice and the breakfast has a really good variety. Quick wifi. The AC placement was brilliant in our room, I love it when it doesn't blow directly on our faces. The room was a little tired, especially in the bathroom with some cracked tiles. Cigarette smoke smell was coming from the bathroom, probably through the vent. The bed was on the softer side, could be a tiny bit more comfortable.

Nice and spacious room. Great breakfast. Friendly staff. Just a little far from old quarter.

Friendly and helpfull employees. Nice breakfast buffet. Good location. No noice at night . Good price Quality. Sooner or later a renovation of the floors in the room and corridor will be needed.

Staff is kind Smoking smell everywhere

Very good

Ali who helps us everything was nice, and polite. Well connected location 10/10 ✅ Old facility, but acceptable

Pleasant

The location was great and the room was big enough, clean and with a very comfortable bed. Breakfast buffet was included in our rate and had good choices for everyone. It was also possible to order scrambled eggs or omelette, Soup etc. which makes it a great value for money. Next to the hotel you find basically everything you might need. We had to check out early morning at 5 am and the receptionist offered a breakfast box for take away the next morning. So instead of buying Banh mi and coffee somewhere early morning before our train ride, we expected to get breakfast for take away at the check out. Unfortunately the staff member who offered us this great service, was a new staff member obviously and didn't forward the info to the kitchen the day before even though he wrote down time and room number so we had to get on the train without anything.

Exceptional

Friendly and willing staff. Hotel arranged trip to Ha Long include taxi to meeting point. Great breakfast.

Exceptional