Cascades Mountain Resort, an Ascend Collection Hotel

Can’t even begin to say what a horrible experience this hotel was. Our room safety lock on door was broken - hallways were dimly lit, the staff was very unhelpful. When we tested the door lock they sent a janitor to “unlock” the door with a screwdriver. The pool was dirty, hot tub was not working, the ice machine looked like it had some sort of nasty leakage. The list goes on. We cancelled our reservation after being denied another room and left. They said Expedia would issue the refund. Expedia claimed the hotel was the only one who could approve the refund. The hotel lied and said there were “no issues” & that the booking was completed & successful. Outright lies. It took over 2 months to get a refund and we got it ONLY by filing a claim through our bank. Never, ever again with this hotel or chain!

Roaches no towels smoke detectors didnt work wires showing felt like prisoner couldn't look n walk round inside without being followed or

The ice cold showers when I get back are refreshing, but got old quick.

We walked into the lobby. It smelled old and closed up. The furniture was dirty. The lobby looked as if it had never been dusted. I asked for a refund but they refused. Mr. Patel owner: This was a beautiful hotel before you took over it. It is a dump now.

We arrived at the hotel to check in... there was nobody at the front desk...had to ring the bell several times before the lady came up...our room wasn't available that I reserved a month ago...the hotel was under remodeling and no pools or hot tub was open...this was very disappointing because it was my birthday...we had to cancel our reservation and find another hotel room.

cant say really, they still getting back up and running after the disaster. big bed and a shower that works. main gripe is the other people staying there. if you're gonna partake in domestic fights, please use your inside voice so we cant pick sides.

The room was dirty. The toilet had excrement from the previous renter and there was dried urine drops on the floor. The hair dryer did not work. As we were leaving another guest told us of how he had many roaches come out from under the microwave.

Everything most disgusting place I've ever seen.

Very rude and bugs and they won't give your money back

Hot water only worked once. Cold showers were miserable. Dozens of trash bags in parking lot and in hallway. No shower curtain or towels in room upon arrival.

If you haven’t checked in yet, do yourself a favor and walk across the street. Thank me later.

Roaches, rooms were dirty and moldy

They gave us a standard room and I requested a king. The staff said it was the last room available and had no key. If we had to leave the room, we would have to put the stopper across door to be able to get in. Seriously a security issue.

We pulled in and our room was ready upon arrival. I would not recommend Cascadia to my worst enemy. Please avoid it

Room service, could not reach front desk, TV inoperable, no towels, cold coffee

Went to check in, waited 40 mins to get checked in, room was ok, had to go back down to the front desk every day to get a fresh towel and toilet paper.

Not handicap accessible, very rude service. I’ll never stay again

Cock roaches everywhere it was so bad I left 2 hours after I got there

I honestly do not feel that it was worth paying to stay at. I waited at the desk ringing the bell to check in for about 20 mins. Every surface was wet from the lobby to the hallways and the rooms. There were multiple leaks in the ceiling, one of which caused my daughters friend to fall on the stairs injuring her ankle. The room had trash behind stand and couch. It smelt of mildew everywhere. Sheets were stained and dirty. When i asked for sheets and a blanket for the pull out sofa i was told he could give sheets but did not have a blanket. The rooms had roaches. We woke to the sound of power tools all through the night. The side door to the building did not have a lock so anyone could roam in and out freely. The swimming pool had multiple hair balls laying at the bottom of the pool. The guest laundry/vending area was infested with roaches and only had a dirty ice machine, broken soda machine and a dryer. When I book the rooms there was no information given on renovations and was under the impression that the only problem they were having was the hot tubs. Their photos and overview are completely deceiving. I truethfully want a refund.

Room different from the photos, hot tub didn't work and cleaning was terrible