H Best Hostel Cafe Saigon

Nothing Room was moldy, and the bed had deep sag/trench in middle. It looked nothing like the picture. The stairs were tiny and winding. Located way down a sketchy alley.

Difficult access to WiFi on the 2nd floor.

If you're living the backpacker, lifestyle, this is amazing for you. If you are bougie, then this is not for you

No response

The room is good, spacious is ok, the staff good as well. The problem is about the matress not comfortable and if you come with many bags, careful, there are many stairs

Very poor

I stayed at this hotel for three nights. The location is convenient for those who want to be near the nightlife, but it is in a small alleyway that can be difficult to find. The staff were polite and professional, and the owner was very helpful at first. When I tried to extend my stay, I was told my room was booked for one night, so I agreed to return the next day for four more nights. However, when I came back, my original room had been given to another guest, and I was moved to a different building. This new room had some maintenance issues, including a weak mattress, blocked AC filters, peeling wallpaper, and noticeable mold, which made it uncomfortable to stay in. The surrounding area is quite lively at night, but some may find it a bit overwhelming. While the owner was very friendly in the beginning, she suddenly became distant and unresponsive for reasons unknown, which made the experience disappointing. Overall, the hotel has potential, but organization, maintenance, and communication could be improved. The staff working there are great, but I would recommend looking at other options for a more reliable stay.

Nothing Everything

Exceptional

Poor

Great location it is so close to bui walking street but not nosy as rooms are tucked away. Very authentic feel as it’s down some of the small winding alleys in between the big buildings I don’t like to write bad things as it could have just been a funny day but there was confusion around the bill I had booked via booking.com but then there where they said additional service fees had to be paid when arrived. However the service wasn’t great so I felt after I shouldn’t have paid the service fee. No toilet roll was given in room. I had to go up and down twice for WiFi as no guidence on how to accesss or passwords. No water not even mini bottles provided…. Even though a service fee was paid…. It would be nice to have the option to pay additional service as I will always pay gladly if good service and care is provided…

Passable

Need pay Extra fee

comfy bed, nice staff, central location great value

All the staff were very nice to us, they even waited until 3 am for our check-in. They also served us breakfast later than usual on the following day so we don’t wake up too early. The matress is super hard, it’s made ou of some sort of plastic and it’s super uncorfotable. The water pressure was not amazing, which is fine, but the hot water wasn’t always working.

The owner of the property is truly amazing—honest, helpful, and genuinely kind. She went above and beyond to assist with booking activities, and I had a great experience on the trips to the Mekong Delta and Cu Chi Tunnels, which were the most affordable options available. The laundry service was excellent as well. I wish her the best in all her future endeavors. The dorm was small, cramped, and had an unpleasant odor when I first arrived, possibly due to wet clothes drying. There are no plug points at the bed, so an extension cable is needed. The attached toilet within the dorm lacks privacy and can be noisy when others use it, plus it’s quite small. The price on booking.com might be misleading as the initial displayed amount and the final booking confirmation amounts are different.

Staff were very friendly and helpful, the location is excellent!

Kim and her staff is so welcoming and friendly ! The room was simple but everything was good ! I had a great time thank you

Staff and location No toilet paper