MainStay Suites Chicago Hoffman Estates

Room was clean, comfortable and spacious

The refrigerator didn’t work but a very good place to stay !!

There was no breakfast that is part way the rating wasn’t higher but considering the price I could not complain. One thing that was very inconvenient was no USB plugs anywhere. This is the only hotel I have stayed in many years the did not have them anywhere. They are very cheap to install (about $20) and ad a great convenience to guests. I had my phone charging pad but couldn’t use it due to no place to plug it in. Also a first for me was no ice machine anywhere. I did have an ice cube tray in freezer but had to wait several hours to get a tray of ice. I always have a glass of water on my nightstand.

Bad

Like that it was cheap. The pictures online done match up to the rooms and stuff you see in person. And it stunk and they are dirty. Don’t clean the rooms.

Very good

Everything

Clean everything

Best rooms I’ve seen period

Close to things we were trying to do in the area Where do I start.. Starting with the initial check in, room wasn’t ready at said time. The staff didn’t seem rude more so the people who were waiting for their rooms. Walking into main hallways you got the reek of marijuana and smoke. Almost get the vibe of a drug-house. Felt uncomfortable just with that vibe bringing my two small children there. The room had stained walls with what looked to be blood and/or dried food or a different bodily fluid.. disgusting. Sheets had stains on them as well. The a/c unit in our room was rusted and had a musty smell coming from it, brought in our car refresher to clip on, didn’t help much. Keycard kept not working and had to go to front desk to get it reactivated multiple times. Wasn’t a luggage cart “available” so my bf and I grabbed as much stuff as we could and lugged it to the room along with our baby in a carrier and 3 year old. Woke up at 12AM to the smell of marijuana seeping into the room, again, we have two small children. The bathroom didn’t contain a tub so I couldn’t comfortably give my baby a bath. Tried finding the “breakfast room” and never got to it. Overall, not a place I’d go to again, seems like the guests don’t care about the place just as much as the cleaning crew. Will never stay at a place like this again. It was a last minute two days before booking, but still, pay the extra 50-80 to stay at a nicer place, we couldn’t get out of this place fast enough.

The next morning I was awakened to them banging on my door because they had to test fire alarms. The initial man who knocked was quite rude. Though there was a full kitchenette, it was not very accommodating. The microwave didn't work at all, there were only 2 forks and 1 giant spoon, no pots or pans. And everything in the room was loud-the ac, the fridge, etc. Overall, it was pretty run down. The saving grace were the kind front desk workers who seemed worked off their feet. Can't recommend, sadly.

Exceptional

Need to complete the maintenance before allocating rooms, three times the ac repair people came & left dirt & housekeeping doesn't clean it immediately

It was a good stay, the fact that it had a kitchenette was amazing, we could make our own meals. There is no direct public transport and it's a bit away from things like restaurants, pharmacies, groceries, etc. They offer coffee and tea in the mornings and there is no housekeeping if your stay is shorter than 7 days. Other than that, we are happy with our stay!

The door doesnt lock and no maintenance to fix it. We were refunded because there s no other room .

The door doesnt lock and...

My only complaint is thr wifi. Needs work

Clean,quite and very spacious Everything was nice

Need morning breakfast. When we booked in the website says morning breakfast and house keeping should change towels and bedsheets at least once in two days. Thanks

Exceptional