Extended Stay America Suites Houston NASA Johnson Space Ctr

Location Burned carpets, no shampoo provided, questionable patrons gathering in the lobby at all hours of the night.

Walked into the lobby and the AC was off. Waited for someone to come to the counter for 10min then was assisted by a man who barely spoke over a whisper. I had to keep asking him to repeat himself. I felt dumb asking him like I was confused or something. Got into our room after going to the third floor and walking down a long, dirty and smelly hallway to open our door and found it smelling of marijuana. Nope. Hadn’t even set our bags down and turned back around and walked to the elevator, which was shaky and noisy on the way up and down. The clerk was standing at the desk still since it had barely been 5min and I told him we would not be staying there as our room smelled of marijuana. He looked shocked, I seriously doubt he was. Handed him our key card and said thanks, but no thanks and left. I didn’t even want to talk to him about a refund, just felt dirty and out of place being there. This place is very ghetto for being in Nassau Bay, directly across from Space Center Houston. I doubt I’ll ever receive a refund, but would love to get it back just because of what my 15yr old son, our Shih Tzu and myself had to deal with. Disgusting place.

Very good

Disappointing

It’s was perfect

Location and that’s all! The staff were rude, the place was filthy and not well taken care of. advertised free breakfasts, but all you got was granola bars.

Passable

Do not stay here.

The only good thing- the bed was comfortable. Needing attention: loose toilet seat, no roller on toilet paper roll, missing TV remote, uncleaned floor, need of painting bathroom, large and small reoccurring noises all night, spiders …

Clean room

Location lobby and stairwell smell really bad out of dog peeing. Staff is friendly but apparently exhausted out of cleaning up after the long term customers who allow their dogs to pee in the hotel!!

clean room good location friendly staff

The breakfast most disappointment.

Good

Location Elevator broken apparently for weeks, extremely slow check in, weird smell in room, maybe some type of cleaner

Location and price No working elevator

Bad

The front Desk did their job well enough for check in but nothing else. No descriptions of facilities locations in the hotel ie Ice machine where the breakfast would be set out. Bed was comfy and hotel was quiet in our room. The outside looks updated and nice. Tv Didn't work and the room looked like it was from 1970. Peeling paint, cigarette stains on Kitchen counter, 2 roaches greeting us to the room and smelled like swampy smoke. Later we had 2 more roaches visiting. Booking.com please do not tell people that breakfast is provided if it a, "grab and go." That does not count. This place was one of the worst I've ever seen.

Bad

There were so many roaches in the rooms. They were climbing on the walls and all over the bathroom! I would never stay here again.