TownePlace Suites Houston Northwest

Cable and streaming service was spotty. The air in room smelled like mildew as if the filter needed to be changed. The property allows pets so prepare to hear tons of barking if placed near.

Drink options at breakfast limited to coffee or apple juice , neither of which I care for.

Rooms were perfect size!

Property was under construction. Was not mention when booked. Elevators didnt work and we were place on the 4th floor with a handicapped person in our party. Definitely not ADA compiant. Construction was going on in the next room over. Construction materials covered alot of the parking lot so could not park close to building.

The elevators were not working. If I had known this at the time of booking, I would not have booked. They would not change my room to a lower floor. I was on the 4th floor.

Poor

Disappointing

The property is old and outdated, but they were remodeling it while we were there. But the elevators were not working and a lot of the parking was being used for remodeling materials.

Super friendly staff and excellent room. Comfortable and great to have a full kitchen. Again; great staff!! I chose to give my feedback just to highlight how awesome they were, attentive, kind, and helpful.

Bedroom was a nice size and the kitchenette was perfect for what we needed. Staff was super friendly and helpful in anything we needed. The location was not very close to much of anything we were doing. The facility was pretty run down and one of the outside doors was broken so anyone could enter our side of the building which caused some safety concerns. The pool was closed while we were there and I wish this would have been mentioned before we booked. I was excited to see what an exceptional breakfast looked like only to be disappointed by a mediocre breakfast at best. It was less than to be desired. They were renovating during our stay so I'm not sure if that was the cause of such a poor breakfast. Probably wouldn't stay here again.

Location

Superb

Great

The staff was professional and pleasant all the way around. It was the room itself that was somewhat of a disappointment. When we first walked in it smelled odd. My wife and I initially thought it was a urine type of smell possibly from a dog. After that we were trying to eat before we laid down for the night my wife spotted a roach crawling on the wall behind me. The room also was extremely humid even with the AC Unit physically running. After adjusting it unfortunately it never got any better. Then the light fixture on one side of the bed didn’t work and inside of the bathroom the light fixture and the toilet seat was dirty and didn’t even have an exhaust fan. The building just seemed outdated and too much for the employees to handle.

Nice attractive neighborhood with grocery stores nearby. Friendly check-in. Clean room with kitchen. Breakfast had good options but tended to be running low and looking dry at 7:45 am or had no more to restock such as the hash browns. You'll have to go to front desk for clean bath towels because they're only replenished every other day.

The pool wasn't open but beside that love the place

Our room specifically just had an issue with the shower but maintenance fixed it.

The kitchen The staff was rude and they scammed me

Exceptional

Staff was fantastic however our TV didn’t work and HDMI plugs were bent, pool was closed, a huge piece of carpet was patched, our A/C sounded like a jet engine, our windows had moisture on them and the bed creaked. Breakfast was ok, kitchen was good. This property needs a huge upgrade every piece of carpet had damage in the hall and all door All trim was badly scratched. Was disappointed for a Marriott property!