Comfort Inn Independence - Cleveland

The room smells badly, like a lot of people smoke in the room

Clean, quiet, safe, friendly staff.

Room was clean upon arrival. Breakfast was good. Pool was not used but looked very clean. Several local restaurants are walkable and so are multiple bus lines to downtown.

Pleasant

TV in room didn't have cable or satellite. We could only receive local channels, and they were fuzzy. The internet was also down when I checked out, so I couldn't receive a detailed bill. Otherwise, hotel was excellent. Friendly staff, beautiful pool area, and great location.

Generic TV remote control did not work. Rooms need updating. Difficulty with card insert and door opening. Had to pull door handle in one direction? Breakfast was very good; however, the hostess maintaining the breakfast was extremely rude and was upset when we stayed in the breakfast area talking 10 minutes after breakfast hours. Bathroom fan extremely loud, room had a damp feeling/smell. Shower attached shampoo dispenser was empty. Also thought we got the best rate through Expedia but overhead people asking about room rates was quoted $30 per night less than the rate we had to prepay a month in advance of our stay. Don’t see a reason to use Expedia in the future.

Rooms and common areas were very clean. I didn't have a chance to use the pool, but it looked to be in good condition. Every staff member we interacted with was friendly and helpful beyond what is expected during a stay.

Staff and location I don't have wifi in my room for my stay and TV doesn't have service to watch it

The front desk was very friendly and efficient and the room was fresh and clean feeling, loved that!!

Stayed for 5 nights but did not clean the room I even though I requested on day 3. There was pubic hair in the toilet seat.

The beds, showers, and the staff. It needs remodeling as much if the building is old. E.g., the doors didn’t close well and the tub was all scuffed up from wear and tear.

Exceptional

Passable

Ok hotel very dated similar to a red roof surprised it was a comfort inn actually. I wouldn’t stay here again and that’s just my opinion.

Superb

The front desk was very helpful checking us in. The layout of the room is excellent. The breakfast was above average for motels.

Good

Was good

Location. Breakfo Front desk staff not competent to check people in. Struggled! Came back to hotel at 10:30 at night. Keys did not work because he gave my room to another couple. Hallways reeked of marijuana.

Overall the hotel was fine. Safe neighbor hood. Looked a little aged but perfectly fine. Good budget friendly hotel. Had a nice ol outdoor pool. . .