Almare, a Luxury Collection Resort, Isla Mujeres Cancun Adults

Thank you for all your excellent attention each day from the breakfast, bars, restaurants, room service, reception and housekeeping. Our stay could not have been better. It exceeded my wife's and my expectation in every sense. Their culinary restaurants were amazing. Beautiful pool and view of the sea from our room. Nothing

excelent service and food everythingh was great

food was great; wifi worked; transport was easy

Great location, loved the pool and swim up bar. NA

The beach is not our kind. The beach, the food, the location and customer service.

Wow

The food was fantastic, the staff was very accommodating and the rooms where very well put together, clean and cool at night I was not a fan of the jet rubs in the original Room we received. Jet rubs get very dirty and not sanitary as the jets unless cleaned w bleach after each use can store bacteria

The private boat can go directly to the hotel from Cancun. Super convenient. The guest service team is amazing to take care of your requests and the situations happened during the trip with timely manner. Food exceeded my expectations, as I wouldn't expect all-inclusive always has great tasty food, but the food here at every restaurant is fantastic! Meanwhile, the hydrotherapy spa facilities are amazing too.

The design and layout were nice. Beds and beach furniture were comfortable. Overall property design was attractive. We found the staff to be very friendly and attentive. We had a good experience with the personnel before and during our stay. The food was good, not great. Al Pastor chicken burrito and pork belly tostones were favorites. Generally lukewarm, not hot was our experience. Breakfast buffet was ok. Fruit and savory items were good. Other common breakfast items were good- scrambled eggs were mid. At every meal they ask for food allergies, which is nice. Beach was nice to sit at but a bit rocky getting in and out of the water. Significant deferred maintenance work necessary. Stucco was falling off the exterior in places. Ceiling in our WC was cut open and not repaired properly. Door latch to our room was loose and malfunctioning. Shoddy past repair work evident. Communication around transfer process and coordination could have been better. Our inbound flight was delayed. We needed to change in our transfer and ferry timing. I emailed the hotel and transfer company both repeatedly without reply. Finally I called the resort and a very nice person assured us that the changes would be handled, which they were. The day before checkout I stopped at the front desk to confirm outbound ferry times. I was told the first ferry was at 9am, which would not allow enough time for travel from the resort to the airport, then to clear security, etc. Reception was helpful and got a ferry to run at 8am. Our flight information was provided to both Maritur and Almare well in advance of our arrival- at their request. Our expectation was that they would have the necessary arrangements in place to accommodate our travel. Maritur had our pickup at the ferry scheduled appropriately for 8:30am. It would have been a better experience to have our travel clearly settled and communicated in advance. We could have easily missed our outbound flight. We were under the impression that the vehicle transfer company (Maritur), the ferry transfer, and Almare would be better coordinated. Unfortunately it doesn't seem that the kitchen receives or pays attention to allergen messages. Twice, after being very clear with the host and the server, I received meals containing excluded allergens. A manager checked on me after the fact, which was appreciated, but it doesn't change the fact that I was exposed and couldn't eat my meal. My experience with the "prime" ala carte beef offering was poor.

Beautiful hotel and facilities. The staff were so welcoming and the food was excellent I would say that the staff may need a bit more training and maybe add a few more people.

The food was exceptional!!!! It would have been nice to have more activities to join and maybe a little livelier around pool.

Superb

TL;DR: Learn from my horrible experience and don’t ever book here. Things started off promising when we booked our stay with responsive staff coordinating our transportation. Once we touched down at the airport, it was easy to find Almare staff waiting for us. When we were picked up by private car and escorted to the Renaissance hotel, we were so excited. Our wait for the boat at the Renaissance was pleasant, with delicious snacks and drinks comped. The boat ride itself was smooth and when we landed on our resort shores, we were greeted with lovely welcome drinks. We then waited at the reception. It went downhill from there. Almare was a disappoint in so many ways. I’ve stayed at other Marriott Luxury Collection hotels (such as the Palace Hotel in San Francisco) and this one fell very short of the designation, especially when we paid €1350 per night. Everyone, you’re better off saving that and staying at a lovely boutique hotel in Isla Holbox or Playa Escondida off Oaxaca. Check-in seemed to start off well. Then it soured when we were left sitting for almost 2 hours, waiting for our room. We ended up going to the desk every 15-30 minutes to check up on the status. Rooms were stated to be ready by 3pm. We check in at 3:15pm and didn’t get in our room until 5:10pm. We immediately noticed hair and dust on the floor (see photo). This did not bode well for a start. There was no real apology either; we received excuses that it was a busy season for the new year. For comparison, our stay at the Four Seasons in Mexico City (which was significantly cheaper by nearly half), excelled in all areas of readiness despite the busy Christmas period. The food was also breathtakingly mediocre for a luxury establishment. Room service took almost an hour to receive lukewarm fries and burgers, nearly browned guacamole, and tasteless ceviche. I love food and am usually happy with room service — but what we got was something to be served at a 3-star, middle establishment. I ended up enjoying the mangoes we bought more than anything we ordered at the hotel. We only stayed two nights and I’m grateful I didn’t stay longer. The entire “resort” is tiny and the activities are quite limited. Private beach isn’t as pristine as others, with waters that are overrun with kelp. Staff were friendly, but not well trained. The single highlight was the

We just checked out of the Almare hotel after a 6 night stay. The hotel is set in a beautiful location, the staff were incredibly friendly and the rooms were great too. We felt that the food was really delicious but perhaps our only criticism was that they need to change the menu more regularly. Lastly, we just wanted to call out Alejandro at the beach bar who was absolutely incredible during our stay. He was so hard working and friendly and it was his hospitality that made our stay here so special. We will 100% return! Great hotel.

Seasalt restaurant is good, amenities are good. Staff is nice, but unprofessional. Rooms were smelling bad, general cleanliness is not great, long waits sometimes during lunch, food was so so at the Boga place, staff is not very professional, location is not the best as in front of the beach you have a pier with busy ships coming from Cancun with loud music, so it's not really private. Coffee in the coffee shop is terrible although they have all the tools to make it great.

Everything

Due to closing soon, some amenities were either closed or closing early. Not much activity in later hours.

Good

The room was comfortable. The biggest problem with this hotel is the management. This results in staff with a bad attitude, disgusting food and alcoholic drinks that taste like water. On top of this, the location is not nice, with smelly seaweed on the beach and in the water.

Exceptional