Sorriso Hotel

The location is perfect..very clean near to the tourist place

Nice staff, clean, best position

The shower

Great location to the large mosques and the metro stops that can take you to other parts of town. Pretty central for all first time visitor tourist activities. Coffee machine wasn't ever working during breakfast, but the staff were good about rotating the tables and the food for the buffet, especially for the amount of traffic they had.

The staff are good nothing

The staff are super friendly, in particular the cleaners and reception staff. The rooms are very comfortable and all the facilities you need are available. Brilliant shower! Depends on why you are coming to Istanbul, so if you are there for a shopping trip the location is really good, with all the transport links nearby. The area (Aksaray) is very crowded, but once you're in the room, you don't hear any of that. The breakfast had no variety and offer. If that is improved, this would make this an excellent hotel.

I like the location, the staff were cordial and the breakfast was good ? The Restaurant food was tasty but the Chicken was not properly roasted

The location was great.// Breakfast was very good and diverse.// Hotel had restaurant and bar corner./// Staff were polite. Our room phone was not working. I asked three times to fix it and each time they told they will, but never did. Later I found that the cable was cut ended and left loose under the drawer. It was not even connected to the wall./// My credit card had been declined by hotel three days before my travel and it was so frustrating. After resolving the issue with my card limit, I contacted hotel asking their verification. I contacted them repeatedly through email and call (I was paying international call fees) and messages and SMS without receiving a single reply./// Too much noise from other rooms (adjacent and upper floor) and corridor. For example somebody in the next room had set alarm for 4 A.M (I suppose it was because of time zone difference) which made their phone vibrate and ring for three (yes three!!) hours and awakened all three of us. It has not awakened the person who had set it, though! The next two days that phone awakened us from 7 A.M. still vibrating until we left the room for breakfast at 8 A.M./// Room size was too small for a 4star hotel. The lobby was too tiny as well./// Beds were not the most comfortable.///

Pleasant

There is a lot of noise from the street

- location is nearby lots of shops , specially Tram station and metro station (Aksaray), and Yenikapı metro station. - staff were friendly somehow, specially Muhammed (day time duty). - they have a spa, but i dint get the chance to give it a visit. - - breakfast closing time was very early 10:00am , - cleaning (housekeeping not very clean, they only fold blankets (not change them), and do a fast cleaning without details. - housekeeping emergencies are not available, you will need to wait for the next day if you spell anything on the floor accidentally. (my baby spelled medicine on the floor). - the main street is closed by Police from 09:30am, so when you arrive you should expect to carry your luggage's from the nearest street across the hotel street which is all shops and crowded. - staff barley understand English Except one guy. (I dont remember his name). - service provided is waaay below expectation of a 4 stars hotel. - Lobby is very tiny and restaurant lack of cleanness of plates and few options are available. and its not working at night time. - Old building, but not that bad

Good friendly staff. Grusel wad very good, made contact before leaving and was a good point of contact. The attached restaurant was very good, breakfast was good too. Rooms clean and have most if what you could ask for. Staff had very limited English however and it sometimes took some time to get them to understand a message e.g more towels, need an iron, however they always tried their best and got there in the end. The location is excellent for exploring old Istanbul. Overall a positive experience. A lot of traffic outside the hotel, a bit difficult with children but otherwise no big negatives.

What a great find this hotel this is. We have stayed in Istanbul many times and I can tell you what you get can be very hit and miss! But not here. The room was spacious and clean with everything you could need. There was a safe, hairdryer, slippers, toiletries, fridge, kettle and all was in working order. The beds were comfortable and we had lots of towels and pillows. The reception staff were really friendly and smiley and the cleaning lady was really sweet. The Breakfast was EXCELLENT a really good choice, all very fresh and in a clean area. Always lots of cutlery and plates etc. Wifi was a good signal in our room and the aircon was working perfectly. If I were to be picky the bathroom was a little dated but had everything needed and the shower was good. Location of this hotel is perfect. Literally next to the tram stop, 5 minutes from Alksary metro and 10 minutes from Yenikapi Metro. The bus stop for the shuttle to Istanbul airport is just a few minutes away. Loads of shops and restaurants nearby and a really busy bustling area. You can get transport so easily or walk to many of Istanbul's main attractions. This is 100% my new fav hotel in Istanbul and I will def go back. Nothing at all that I didn't like about the hotel.

I like the location..the staff...the hotel...n the most in front desk mr umar..he is a good guy..whenver u ask hiim for a help ..he is ready...nice guy The manager mr gursel is very good person ...gentle n kind person... I only dont like the breakfast..they should improve it..i stayed for 8 dsys..everyday same which is not our taste...for a 4 star hotel am not satisfied..

The location of the hotel was great. Was within a walking distance to the main attractions, getting a taxi was no problem, and the hotel itself was right in the middle of markets and shops. So you could walk right out and do some shopping or grab some fresh fruit. The staff were great. Rooms were always cleaned and fresh sheets were put on daily. With it being a smaller local hotel chain, the walls were a bit thin I believe as you could hear if folks were talking loudly next door or upstairs sometimes. Luckily, that wasn’t a major issue at all and only happened once or twice during our stay. The bathrooms were great too, but just a tad bit small.

Good

All is a perfect. We especially want to praise the guys Omar, Muhammad and Alaattin. We will arrive for sure again.

Very good

Exceptional

in brief transit stay. room small for one person. spent maximum 5 hours in room