Hotel Quinta Maria Bonita
About Hotel Quinta Maria Bonita
Comfortable Accommodations Quinta Maria Bonita Hotel Boutique in Xalapa offers family rooms with private bathrooms, garden views, and modern amenities. Each room includes air-conditioning, free WiFi, and a private entrance. Exceptional Facilities Guests can enjoy spa facilities, a sun terrace, and a lush garden. The hotel features a restaurant, bar, and outdoor fireplace. Additional amenities include a steam room, beauty services, and a fitness center. Dining Experience The family-friendly restaurant serves dinner, high tea, and breakfast with juice, pancakes, and fruits. Dining areas include traditional, modern, and romantic settings. Local Attractions Located 25 mi from Pescados River and 1.8 mi from Metropolitan Cathedral, the hotel is also close to Lake Walking (2.4 mi) and Clavijero Botanic Garden (2.5 mi).
Amenities
- 24-hour front desk
- On-site dining
- Bar / lounge
- Café / coffee shop
- Breakfast available
- Express check-in / check-out
- Concierge
- Dry cleaning
- Self-service laundry
- Luggage storage
- Full kitchen / kitchenette
- In-room refrigerator
- In-room microwave
- Spa / sauna
- Pet friendly
- Family friendly
- Airport shuttle
- Smoke-free property
- In-room safe
Reviews
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No hot water 24/7 you have to call them to let them know and turn it on. , Staff wont answer messages or calls sometimes.. No one in the front desk.
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We had trouble reaching the hotel due to the extremely steep hill leading to it – our rental car couldn't make it. To make matters worse, the reception wasn't very helpful over the phone in providing alternative solutions or guidance. Despite explaining the situation, we were unable to cancel our reservation and weren't offered a refund. It would be beneficial if the hotel description included details about accessibility challenges and potential limitations for vehicles, so guests can plan accordingly. The location
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Exceptional
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Superb
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I would never ever go back. There was nothing I enjoyed. This must be one of the worst "hotel" experiences. Firstly, this is NOT A 4-STAR HOTEL. It's a house made "hotel"; finding it was quite complicated, they sent us the location, and send us to another place, not far, but since the "hotel" is on a hill, was very challenging. Second, the woman at front desk "proposed" to us to cancel our booking with Booking.com, so we could benefit from more stuff (like a breakfast that was $150 and an expensive massage discount). I told them no, and to continue with my booking. Then, the woman proceeded to add taxes and another tax and a commission for using my card. NO HOT WATER. We arrived at 2 am and my nephew took a shower. Water was cold, we thought maybe it was the time (although in a 4 Stars hotel this shouldn't happen), and I tried to shower at 11 am... WARM water lasted, clock on hand, a bit under 2 minutes. NO SECURITY. They didn't give us a key of the property, only the room key, saying at any time they were going to open for us. They didn't. The door wasn't locked, and we could get into our room, but it's DANGEROUS!!! Nobody awake, no locks, terrible. DUST EVERYWHERE and dead bugs. I got home from my trip with inflammation cause by dust allergy. The coffee maker was so so so dirty; we tried rinsing it because I was dying for a coffee (this "hotel" is very hard to access, so no coffee shops around), and even the offered coffee tasted old. ZERO PRIVACY. We had the room immediately next to Front desk, so they could hear ABSOLUTELY everything, I felt watched.
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Not much to like about this place! Location and parking are difficult to access, reception by staff (or lack thereof), cleanliness (or lack thereof), the overall appearance of the grounds seemed as though it wasn't ready to receive guests, and value (way overpriced)!
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The room was nice but that was the limit of this stays "good" The staff were absent and inattentive to guests. They are tricky with their pricing that doesnt match what it says online. They are currently under construction and they fail to disclose that huge fact on their website. Dining and room service are so far below standard i dont understand why they waste their time or the guests. At night they lock guests in and provide no exit. In the morning we had to message the manager to exit the property and had to crawl over the wall or be late for tour.
