Hotel Diplomat Sydney

Everything was good

Location was in close proximity to transit stations and had many options for food and shopping nearby, The floors were quite creaky.

No breakfast offered Size of room, no closet, small bathroom, no lookout window, carpet dirty, facility smelled, needs an update

I am a repeat guest at The Diplomat so the combination of location, price and comfort works for me.

The stairs to the fifth floor wasn’t the greatest

nothing Horrible experience. Avoid it. I had no expectation apart of place to sleep and shower, even with that it didnt work well. There is no noise insolation at all, you will hear everything 24/7, barely slept with an earplugs. Shower is leaking. Lack of daylight in the room (very small window). They wont allow to check in before 2pm and will offer you to pay 20$ for every hour if you want to check in earlier. And Ive got a refund of deposit, which they charge additionally at the check in only after I reminded them 2 weeks after check out date.

Location Cant get an invoice

Rooms clean, shower was good and location was quiet. Had a room to keep our luggage while we picked up a rented car We had travelled 25 hours to get to Sydney with lot of luggage and was put on floor 5 and the lift only went to floor 4 so we had to physically carry 2 30kg cases plus our other luggage up a set of stairs after over 25 hours of travel and being absolutely shattered. No one to help and despite seeing virtually no one else staying in the hotel wasn't offered a different room for ease of stay

The receptionists were very helpful! Allyssa was receptive and jump to help. Rooms very clean. I would recommend to young travellers without big luggages. No Lift to last floor and they mention on hotel description.

Great customer service! Thank you Petra! Gave us a lot of wonderful tips. Next to kings cross Train station. Next to great food. n/a

Rooms were so small you couldn't even pass each other

staff and location; value for money cramped bath, dark room

Good location right near a train station Weird room layout. My window shade would not open, despite asking twice to have it fixed. Sink drain was clogged, which I also asked to have fixed and it never was.

Everything was perfect and amazing. Great location to go anywhere in the city. Everyone was so friendly and amazing. The room was big and smelled good

Central location Room very dark

Friendly service and digital entry Room itself had some maintenance issues but the building is a little bit old and cramped It's got a nice coat of paint but the lift is slow and they don't be clear that if you're given a room on the 5th floor you have to go up some stairs with heavy luggage.

Before they try to manipulate any argument in their favor, I want to clarify that I sent 2 emails 3 days before our arrival and I didn't have any response at all. What shows a lack of respect and accountability. We had no choice to cancel the book and assume a financial loss because they refused to refund us and we also have to Book a last minute accommodation in another place in the New year eve. We had an awful experience with this place. After a long 2 flights journey we were completely forgotten at the airport and completely ignored outside the hotel. They ignored our phone calls with no response at all. Before they try to manipulate any argument in their favor, I want to clarify that I sent 2 emails 3 days before our arrival and I didn't have any response at all. What shows a lack of respect and accountability. We had no choice to cancel the book and assume a financial loss because they refused to refund us and we also have to Book a last minute accommodation in another place in the New year eve.

small

Place it’s cute and comfortable! Close to the train station and if like to walk it’s close to all the interesting places! The girl at the front desk it’s so kind and nice! Always helpful! I’m happy

Staff was friendly and cooperative