Sunrise Resort Hotel - All Inclusive

Staff were fantastic. Amazing selection of international food for all meals most of which was fresh and well prepared. Pools, bars, cafe's and public areas were really fantastic [as you are basically getting the whole complex including the sister Starlight hotel] always well cleaned and never seemed crowded. Amazing choice pretty much 24/7!. Water park was great and again not too crowded. Resort is extremely well kept in general - congrats to the gardening team for a beautiful job. Duplex rooms are absolutely superb for a family of four - lots of space, well equipped and the kids even have their own bathroom! Evening entertainment programme very good in the amphitheater [though it would be really great if they banned smoking in the amphitheater at least for the shows - and that's from a smoker!] Can be a bit chaotic in the dining room for evening meal. WiFi in the duplex apartments is terrible but ok in public areas. Mexican for a-la-carte was pretty terrible experience and not up to par with the high standards of service set by the hotel. Be wary of people selling shopping excursions on the beach. They are not affiliated to the hotel even though they suggest that they are - that said one organized tour was very good.

Everything was very good: 1) Territory of the hotel is huge, combo of two hotels and very green. A lot of places where to walk either with the family or for romantic walks. 2) Rooms: we did a stay again in family bungalow and a flat was quite big. 4) Food itself and organization of the meal process in the restaurant is better than in neighborhood hotel. Sorry Starlight! However views from the restaurant are better at Starlight :-))). 4) Beach: own clean beach with quite a number of sun beds, simple bar and the pier where you can jump to the sea. 5) Exceptional SPA complex at Starlight which you can visit from Sunrise. Some small things: 1) Rooms: mosquito screens needs to attach firmly (room no.3408) 2) Waiters in the restaurant needs to be better trained in order to catch what guests may need at the table. 3) Beach: guests are trying to book sun beds from the evening by dropping own things on sun beds. The result: in the morning it doesn’t matter at what time you came to beach, best places are booked out. No wooden walkway and height difference at the second beach area right on a sand if you go left from the bridge. Because of that no way to reach there with baby carriage. 4)SPA: Shower area needs a lot of repair: out of four showers only one is working!! 5) We ordered taxi transfer to airport from the desk in the hotel. It was luxury minivan, but with a big but: aircon works good only for the driver, in a passanger area it was +36 degrees (!) all the way to the airport. The driver can‘t change the situation. We had a poor airflow of warm air only. So we were fried well when arrived to airport. This is spoiled impression about the stay a bit.

I would have given it 8 or even less if the facilities were just limited to Sunrise resort hotel but being able to avail everything at Starlight made it worth the price and even exceeded expectations. There are a plethora of restaurants to enjoy from and the entertainment (called as animation in Turkish) events were amazing! Room cleaning and amenities lacked a bit and the beach was much filled with pebbles. Be sure to get a good pair of beach shoes before you delve into the water.

Big& Clean No wifi available near the pools and on the beach

Very good

Massive complex, lots of swimming pools restaurant’s, bars Bathroom needs updating

Everything was excellent, very good facilities with very good staff and comfortable and clean place I recommend to set up hotel shuttle to Airport or downtown

Non Non

Exceptional

It’s perfect place for family . Food Location Pools And staff .

Exceptional

this resort is perfect for the families, we have been here already 2nd time and we will come for sure back. You pay for 1 but can enjoy 2 resorts as they belong to each other. Food was delicious and various, everyday fresh fish and seefood. Pools very clean, sea was perfect for the kids. Room was clean a spacious enough for 3, beds were comfy. nothing

Lots of fun things to do, sports, pools, aquapark, food and drinks, kids activities. Staff is great, rooms are comfy. Has a beach. Quite compared to other resorts around

Superb

Exceptional

Pleasant

Only thing i like facilities inside the resort. - First day first moment of interaction with staff, we went for a dinner,the waiter came to our table and started to talk without any manner by calling us "bro" & "man". When you go to an hotel like that, you don't expect to be called "bro" from the first moment. - I can say, during my experience 90-95% of the staff was unhappy, and they show it to you as well. There are no kind words, no smile at all not a single professional behavior. When you go for holiday what you expect is a small smiley which we never get. - It's promoted as Ultra All Inclusive, however the best alcohol in the hotel was Jack Daniels, most of the alcohols were branded which we've never heard of our lives. Another story though, one night we went for disco, asked for Jack Daniels, the bartender said "We don't have Jack Daniels here", we said okay no problem, then 10 seconds later, under the bar, he poured himself jack daniels,went on the backside of the bar with his glass and (most probably) drank it by himself. - Wifi connection was the worst, not even able to connect from our room. - The staff in the dining area was singing loudly by themselves, in front of all guests and no managers were interfering at all. - Guest Relations Department was disaster,most of the time we had communication issue in Turkish language (which is understandable as the lady not from Turkey), that's not a big deal. However the behavior, was not really helpful. We asked for 2 small things to help us, one was about the luggage, another one was about a meeting room where we can have proper internet connection and proper table and chair to sit and work for 2 hours. She only said "no, we don't have such a thing", not even trying to help or trying to satisfy us with a proper "NO".

1. the hotel is very big and you have too many options 2. Swimming pools are amazing 3. beach is very wide 4. landscape is awesome 5. different locations inside the resort with different atmosphere 6. Staff are good 7. events organization is perfect 8. food and beverage available all day and night 9. Ice cream and fruits are available always 10. drinks are super 11. restaurants are very big and comfortable 12. food is super good but it was repeated and it felt that it is becoming boring sometimes but in general there are many options from meat to chicken to sea food 13. Market is available inside the resort but prices are unreasonable 1. receptions guys do not speak English 2. i had trouble trying to speak in english to the staff in general from bartenders to house keeping 3. room was in garden house but was not very clean specially the floor. my kid feet looked totally black when he walked inside the room 4. i requested the room floor to be cleaned which they did but unfortunately it was not as expected so room in general was not clean 5. bathroom was not very clean 6. Towels not clean 7. bed was accepted but not as in a 5 starts hotel 8. food is repeated every day 9. timing of breakfast was from 7-9 which was not fare. i wished it would be extended to 10 10. staffshould learn to speak English rather than use Google translate 11. Airport taxi desk inside the hotel near the guest relation office also doest not speak english at all (they should at least know the basics) 12. I paid 65 euro for taxi transfer and when i came to ask for the taxi i saw that the amount wirtten beside my name is 60 euros only not 65 so i felt that i got manipulated !!! 13. guest relation girls were very very super helpful and they were speaking english very good which i liked. 14. When i checked out the hotel theyasked for extra charge for laundry (iron/ pressing) which i expected but as per the paper i filled it should be 5 euros only while the receptionist asked for 8 euros which i paid. 15. prices in the market are very expensive (ex. dress is for 25€ ) !!!! and one guy asked for 79 dollars !!!! 16. Mangolian rest was not acceptable unfortunately 17.

Passable

Food, aqua Park Aircon in rooms is not great. Evening entertainment can be quite similar each night Fans in the main outside dining areas Staff English not always great