Club Hotel Turan Prince World - All Inclusive

It was a beautiful location and most of staff very friendly. Rooms are lovely and they are clean. 4 out of 7 of us were sick due to the food and alot of undercooked chicken being served. We only spent 2 evenings as a family in our whole stay as someone was always being sick. We were constantly dismissed by the service manager saying nothing they could do even though there were constant complaints as so many in the hotel having the same thing. It totally spoilt our holiday and meant we could not go anywhere off site to see the local area and we're not confident to eat the food in the hotel. So it was horrendous.

This property was amazing for our family. It was very busy but didn’t feel so, the pools were fantastic, at either end of the hotel. Great buffet (probably best buffet restaurant we’ve ever been to), entertainment was fun. There was an issue through booking.com. It’s a month later we’re still waiting for it to be sorted. We booked a room - double bed, single bed and sofa bed. When we arrived, even though there was plenty of space for us all, and at no point is there a stipulation that you pay person, the hotel demanded 900 euros at 1am. The rep helped us and we did check in. I have sent 5 emails to Booking waiting for help and answers. This is not indicative of the hotel itself it’s a beautiful place for families. Very little English is spoken but it was welcoming and enjoyable after this incident

Clean rooms ,aqua park was OK. Some staff were really nice all though there was not enough of them. You que for everything, the bars are well under staffed . While you que for what you've already paided for they save a fortune in not supplying you with the very basics. The food hall is also understaffed and at best very average in quality of food . Once you've though through to get your meal you then have to que for a drink at a understaffed bar ,no table service here at all unless you book one of the restaurants that are very average. I've said at many 5 star Turkish hotels we're the very least I've not had to wait for everything I've already paid for in an all inclusive hotel.

Lunch was fab, the pool, theme park and water parks were grwat The breakfast and dinner area was extremely busy. It was pritty crazy with ques for anything good. Bar Staff could be quite rude but entertainment team were great. The dinner and dinner meals were almost too much choice but not enough things that were actually nice/good

Exceptional

The all inclusive concept was fun with a lot of activities for kids. Ac of the room was not working, and the rooms are a bit old. Still after talking to the management they arranged a special air cooler in my room which was very helpful

Food, staff, great venue Wifi speed, should be faster

The buffet was fantastic and so many variations also the pattessrie restaurant makes delicious churros!! So many fun things to do for kids I recommend The glasses in the room weren’t clean also all the kids activities in the resort start the same time and closes at the same time ! After 6 pm there is nothing to do and it gets boring

Water slides, pools Bed sheets were always covered in sand after they we’re changing the bed, all the surfaces around pool very unsafe for the kids and very slippery, food quality should be much better, staff on the reception and bell boys very rude and not helpful very difficult to communicate in English, air conditioning in the room 2114 not working and nobody did anything about it, it was absolutely boiling in the room

nothing the food was vile staff was so rude beyond believe and I would not stay again everything it was a joke they treat you like dirt I would not recommend

Passable

Pool for kids and activities Not giving correct information

Exceptional

Very poor

Everything is perfect The best place for family especially for kids

Very good

Animation team. It is one of the worst experiences i ever had. We were attacked by ants in the middle of our room, ants were everywhere, even in our bags and clothes. They just said that they will move us to another room. We spent our vacation cleaning our bags, clothes from ants. This was not what we paid for, and as ment to be. Avoid the fish restaurant Belona Zargana inside the resort, people are very aggressive there. Food is low quality. When we booked, we expected as mentioned 5 stars resort, and it was not cheap. But for 100% sure it doesn't deserve that much of money at all, and u will find ur self fighting ants in ur bags, cleaning ur already cleaned stuff, and fighting with aggressive waiters, and almost evryone instead of having relaxing time. Just to be fair, cleaning people, and some waiters are very friendly, while u expect everyone to be friendly. Animation team were very good and friendly, nice with kids and polite.

Amazing entertainment, activities and food Bed mattress was changed after first night because we could feel the metal springs underneath our body Bed sheet was also changed because of big yellow stain

Nothing Many,

Pleasant