LUMA At Platinum Suite
About LUMA At Platinum Suite
Offering a rooftop pool, The Platinum Kuala Lumpur by LUMA features accommodations in the center of Kuala Lumpur. There's a private entrance at the apartment for the convenience of those who stay. The accommodation offers a 24-hour front desk, airport transfers, an elevator, and free Wifi. Accommodation is equipped with air conditioning, a fully equipped kitchen with a dining area, a flat-screen TV, and a private bathroom with walk-in shower, bathrobes, and slippers. A microwave, a fridge, and stovetop are also featured, as well as a kettle. At the apartment complex, the units are fitted with bed linen and towels. Breakfast is available, and includes buffet, continental and halal options. There is a coffee shop and bar. Kids pool is also available at the apartment, while guests can also relax on the sun terrace. Popular points of interest near The Platinum Kuala Lumpur by LUMA include Petronas Twin Towers, Suria KLCC, and Kuala Lumpur Convention Center. Sultan Abdul Aziz Shah Airport is 14 miles away.
Amenities
- On-site parking
- 24-hour front desk
- Meeting space
- Fitness center
- On-site dining
- Valet parking
- Bar / lounge
- Café / coffee shop
- Breakfast available
- Express check-in / check-out
- Concierge
- Dry cleaning
- Luggage storage
- Pool
- Family friendly
- Wheelchair accessible
- Airport shuttle
- Smoke-free property
- Elevator
Reviews
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What I mean to say is they should have provided us the above without any charge as other hotels don't charge us for the above on request on booking
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The staff was really attentive. They responded rather quickly. The clean up crew were attentive. The property needs an overhaul for maintenance. There was a leak in the master bathroom. The wardrobe door was jammed, the blinds could not be closed fully. There was dirt in the grout that was not removed. There was a bad odour coming from the room, pee leaking from the toilet and the maintenance team tried to do everything but only offered to change rooms on the third night when I was checking out the next day.
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the deposit must be in CASH only
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Room is clean and big
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2nd time staying here, great location
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Best stay
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As always i like to book here bc platinum one of the best hotel in KLCC
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Beautiful view from the rooms, very clean and spacious, and well equipped with stove and washing machine etc. Staff were very friendly and helpful. Location was great, and very easy to get taxis from here if needed. The beds were a little harder than expected but not necessarily uncomfortable, we still slept well.
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My family had a wonderful stay at Platinum Kuala Lumpur by Luma from 23 to 26 March. The overall experience was excellent and exceeded my expectations in many ways. I even extended my stay at the hotel for another four days. The apartment was modern, spacious, and very well maintained. Everything was clean and thoughtfully arranged, making it feel comfortable and welcoming right from the moment I arrived. The bed was especially comfortable, ensuring a good night’s sleep after long days exploring the city. The location is another big advantage. It is very convenient, with easy access to major attractions, shopping areas, and restaurants. Getting around the city from here was simple and efficient. The staff and management were responsive and helpful throughout my stay, making the check-in and overall process smooth and hassle-free.
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Excellent location, spacious apartment, friendly staff , proximity to all attractions The facility need to have at least one luggage cart. Currently they depend on a neighboring hotel to supply the service which is a little bit inconvenient.
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And there is a washing machine but not enought detergent so it wasnt very useful. There was no shampoo or conditioner
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We stayed with our friends who had their own bedroom and bathroom. The living area is large. Liked receiving replacement water bottles every day, but worry about the overuse of plastic bottles without clear recycling receptacles. Loved the Skydeck, the pool, the basic fitness room, the Library and sitting room, and the bar area. Enjoyed talking with Juel, an employee in the bar area. Loved being on the 49th floor: the view was fantastic ! Great location with ready access to public transportation, light rail, etc. Having a washing machine was much appreciated. And, when it had started leaking on the drying cycle, it was replaced very promptly, literally within 3-4 hours !! The kitchen amenities were minimal, making cooking there not worth it. No soft bedside lighting.
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Overall, my stay at Platinum One was good. The service quality was nice, and the payment process was smooth and hassle-free. The staff were helpful, and the hotel maintained a comfortable environment throughout the stay. The lift service could be improved a bit, especially during busy hours. Also, it would be great if the hotel considers offering breakfast on the top floor at a more reasonable price. That way, guests who book rooms without breakfast won’t feel any hesitation to enjoy breakfast at the hotel.
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Very nice location and spacious place. Nice view on view deck and pool. Complain was immediately attended No kitchen ware provided for e.g plates, glass
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Value
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night time more noicy of Motor bike sound
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The apartments are comfortable The Check-in procedure is quite chaotic due to the number of guest checking in as well as the slow check-in procedure (well over an hour). Pillows are extremely uncomfortable.
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Cleaning service is available room is clean The furniture is old and not fully equipped with new appliances
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Spacious It was perfect
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Everything js good..service,clean,nice stuff Dont think twice to book here….platinum is the best
