ASPEN GRAND HOTEL

I booked a room for 3 nights to plan for my dad’s funeral and night 1 I was bitten by bed bugs and have pics and videos. I told the staff and they act like they didn’t have any other available rooms and would have housekeeping change out bedding and deep clean. I came back to my room that evening and housekeeping did not change bedding, just made up the bed!!! I told the front desk and they moved me to a new room where the air didn’t work! I came in town under stress and became more stressed due to poor conditions. I was not given any assistance as far as refunding or discount for the nights I paid for so I had to stick it out for one more day and came home a day early. Very disappointed!!

Bad

You get what you pay for The whole second floor smelled of marijuana. The bathtub didn’t drain properly so it ended up pooling up. there was a roach in bathroom elevators didn’t work and AC on main forest didn’t work only in the rooms. Did they work?

I didnt like being on the 3rd floor and the elevators not working at all, making us drag suitcases up and down flights of stairs to drop off. There was ice only on the 4th floor nowhere else. Couldnt get linen for almost a whole day. Linens were stained and some dirty. Our Room was not clean as we found all sorts of items from the previous stayers.

Not at all Nothing

After the first day, we assumed housekeeping would come but was told they go every two days, we had to bring our towels down to get washed & was told we would be getting more in the night time. When we got back we were told there were no towels and they weren’t sure when they’d be ready. (Only 10 cars outside the hotel -not busy) The first night I went to retrieve ice and realized the 4th floor was completely out, so I walked down to the third where I saw a sign saying ice machine only works on 4th floor, I peeped the washer and dryer right next to the ice machine and saw that they were unplugged so I plugged them in to see if they worked so we could use them to wash our towels but no luck. Went down to the second floor when I saw the washer and dryer out of order signs and no ice maker. Down to the first floor with an ice machine that says it only works on the 4th floor. I was exhausted and hot here, luckily we stayed away for our two day trip.

Movie channels Elevator was broke. Hallways were hot. Door latch broke. No extra tissue in restroom. Only 19 people were checked in and she still put me on the third floor. Sheets had a stain on them. Very dissatisfied.

Muggy inside

Elevator didn't work, remote for me the tv didn't work, breakfast had bugs flying around.

The elevator was not working. The carpets need to be cleaned/replaced. The a/c didn’t work in the fitness center. The free breakfast was cereal and fresh fruit. The staff was friendly and did their best, but I’m pretty sure we were the only guests in the hotel. The rooms are big and the king bed was nice and roomy.

Poor

Pleasant

Passable

Elevator not working. No change machine for the laundry and staff would not sell quarters to us. On website it said breakfast included but their version of breakfast is a couple bananas and some apples.

Exceptional

Pleasant

Very poor

Elevator was not working. Room was smelling Overall its ok, will not go again

Room was smelling Overall its ok, will not go again

When first walking in you could smell how musty it was probably old building. Towels were stained and looked very dirty.