Homewood Suites by Hilton Irvine Spectrum Lake Forest

Exceptional

The next time we go to Irvine will definitely be there again.

My family has been coming to this place for over 3 for 3 years. It's right by where my daughter lives.Our grandchildren stay with us.They love the place, the pool, the free breakfast.It was very convenient for all of us. This place has noticeably gone downhill since the 3 years we have been staying here.. My husband tried to order foff the the menu. FIVE times the wait staff came back to say they didn't have a particular item. This place used to sell a lovely selection of snacks and wine. They no longer do. The staff was friendly enough but seemed to be overburdened. Rvery time I called down, nobody would answer. Oh the last time we stayed, the right hand elevator was out of order.Two years later, the same elevator is out of order. This establishment has gone noticeably downhill, and it's very sad, because this was a nice central place that my family could relax and visit.We will be going elsewhere the next time we're in southern california.

I loved our short stay very much and will look for a Homewood Suite again!

The sheets and pillows were dirty and smelled bad. The breakfast was cold or lukewarm. Better food warming equipment is needed to keep the breakfast hot.

Excellent stay!

good

everything was great other than the front desk staff.

1) They only had one elevator for the entire building so people crammed up everytime. 2) They had a tiny pool and it was filled with children all day until night so my family couldn’t enjoy some time together at the pool. 3) 80% of the hotel lights didn’t work. I’m not sure if they unplugged them to save money or why they were all not working but it was annoying trying to find a wall plug that worked for our phones to charge or lights that would work. 4) The bed felt like I was laying on a table. Paid for a kingsize bed and I couldn’t even sleep at night from how painful it was. 5) The breakfast room was chaotic. Children running around hogging the ONLY waffle machine they had. I stood in line for about 15 minutes just to make myself a waffle and my breakfast turned cold! 6) ***THIS ONE IS A BIG ONE**** The front staff was rude. I brought with me an emotional support letter written by my psychiatrist so my small under 10 lb dog can sleep with me and she called my letter a “third party” letter. Very disrespectful and felt offended that she dismissed my mental health problems thinking I just went off and printed “one of those letters” she called it. I made her read the letter and she finally said “fine I believe you” as if I were lying about my very serious mental health issues to begin with? I was offended! I’ve never been questioned or doubted ever and that was a first and very mean!

Very good

Outside the buildings. Couldn’t use pool as it was overflowing with people and kids. Kids running up and down hallways all night. Staff did nothing about anything. Was extremely disappointed and upset and staff did not care.

decent breakfast. respectable gym area. The kitchen in the room was nice. It started off poorly. The man at reception refused to put me on the floor I requested in my notes and I had nothing but issues after that. I requested a top floor room due to my anxiety. Instead I was placed under a family. The family, came in late at night clearly excited because I got to listen to them jumping over me. THE EXACT REASON I REQUESTED THE HIGHEST FLOOR. I could not relax. The whole stay was a disappointment. The man at reception didn't even bother to explain I would need my key card to turn my room lights on. Little things mean a lot, I was patient but I simply was not treated well or with any real hospitality.

Property and rooms very nice and lots of room only downfal we were missing toilet paper when got there missing towels we also had a sweet with kitchen and paper towels were missing as well other wise good

Exceptional

BUT IT IS NOT AT THE SPECTRUM, it is off Lake Forest, at Rockfield. Once checked in, Hint, park in the underground parking on the left side of the building to avoid the long walk from the lobby to the elevators.

It was a very clean hotel the staff was friendly. It had

Extremely comfortable suites, clean (like new), typical of 4 star hotels in the higher Hilton brands.

room was clean but loud ticking noise from microwave

I loved it super clean and friendly stuff

Good hotel, but I will say that depending on who was at the front desk, the service or urgency of requests did lack. Not something that I blame them for, mainly because it was the weekend and was busy. The gentleman who works nights was awesome though - had a great convo with him around real estate and he was always engaged with visitors. Room was pretty small, but definitely in great shape and a modern look. For the price though, I may look somewhere else but fortunately I was able to take advantage of some lower prices first few nights.