Courtyard by Marriott New Carrollton

Room was adequate and the location is perfectly located near the New Carrollton Metro. Room was clean but could use some updating. Location is a little out of the way from any restaurants or attractions (near the facility). You will need to drive or Metro to any restaurants or attractions.

Staff was very personable

Our stay was good. However, it would have been nice to have the traditional complimentary breakfast and free parking.

We had been in other hotels in this area on previous trips, and were disappointed enough to keep looking. This hotel more than met what we were looking for! The receptionist was welcoming and helpful. Our room was clean, thoughtfully furnished - with seating available besides the bed - and very comfortable. Our bathroom had a separate sink area from the toilet and tub. The parking is convenient, and access to the hotel is easy. Security has several layers, but being next door to a large police station may also be helpful👍 We used the gym, and it is small but has the basics. We did not eat there, so can’t comment on the food. The price was reasonable, compared to other hotels in the area, and everything that this one offered. We will be back !

The breakfast restaurant I would not recommend. The wait was long but the main reason was the taste. 42 dollars for breakfast and we both barely ate it. The scrambled eggs were so watery. The bacon was like rubber. We were there for a music festival so we didn't have time to talk to anyone. We sadly just wasted it and had to eat elsewhere.

Staff was polite and property was well maintained.

Exceptional

Staff had a bad attitude, I requested towels and they did no provide me. Also they don’t clean the room every day

The room is clean, the location is a little far from the downtown but easily accessible by the dc metro and a 10 minute walk, the area is very quiet and safe

Not in a busy area which made it quiet and relaxing.

No

After a long day nice to not have to leave hotel to eat

Superb

I always love this property. I stay in the suite rooms and is spacious. I like that they have Netflix, prime and YouTube. They used to offer Showtime to stream (which was great too). I enjoy the patio area storage areas for my belongings. The only thing I do not care for are the low-boy toilets that are in some of the rooms. Ugh...why? I'm 5'8" and husband is 6'4". We don't particularly like to squat down that low every time we have to use the "facilities". 😄

The hotel was good but seemed to be under staffed. The receptionist had to do few things at the same time. Our room was not serviced for few days again due to lack of people. Location was relatively close to metro line so we could go to Washington and see the monuments and museums.

Short staff, so we weren't able to get our room cleaned the entire duration of our stay; however, the overall experience was good.

We spent five nights at the property in a one bedroom suite. After housekeeping did not show up the first day, we notified the front desk but no one showed up. On the third day, we again notified the front desk. That evening we found the towels were replaced and the trash cleaned. The coffee station was not cleaned and replenished and the bed was not done. That was the last time anyone cleaned the room. The front desk noted down our concern but did not do anything about it. After I checked out, I called the hotel an hour later saying that I had left behind a perfume in the bathroom. The lady at the front desk said that she will send someone to retrieve the bottle and said to check with the front desk to pick it up. It’s a $300 perfume which was half full. I swung by the hotel in the evening to pick it up. A different lady at the front desk had no idea about the situation. She went to the room to check whether it was cleaned. It had been cleaned but the perfume bottle was missing. She took down my number and said the housekeeping manager will call me the next day. No one called. I called the next evening and spoke to a different person who had no clue what I was talking about. I realized that the perfume has been stolen and there was no intention of the hotel management to do anything about it. They just didn’t care. I don’t know whether the housekeeping staff stole the bottle or it was someone from the front desk. The whole incident left a very unpleasant taste.

Very good

Exceptional

Room size was large with good furniture. Staff was friendly and professional. Hotel was very far from DC and in a remote location. The shower area kept getting clogged and required frequent repairs. Staff twice refused to clean the room upon request, first saying we had a do not disturb or did not open the door, which was not true, and second admitting they were understaffed in a letter. While the latter candidness was admirable, stays at a hotel like Marriott come with expectations of daily or alternate day cleaning.