Days Inn & Suites by Wyndham Laurel Near Fort Meade

This property is aging out and in need of major upgrades. The putter corridor is a detached motel. The hotel is engulfed in all manner of odor. The continental breakfast was the equivalent of a vending machine with no hospitality. The internet was non existent for my work laptop as well as my iPad forcing me to use my cell as a hotspot. The only highlight was checking out. I started to write the MD health code department because this operation is long overdue for inspection.

Overall, it was an ok stay. We only came over to watch the Baltimore Orioles game. Cleanliness could’ve been a little better, but other than that, no other issues to report.

Do not stay here. The room they gave us was filthy. There were stains on the bed, stains on the carpet, crumbs of food on the desk, stains on the chairs and sofa, drapes were falling off, and the fridge was filthy. I wanted to leave and stay somewhere else, but they could not guarantee that we would not be charged. A manager had to approve it, but there was no manager there. I asked them to call and text the manager, but they said the manager was off. I emailed the manager and never got a response. I asked to change rooms, and they gave me another filthy room with a big red spot on the carpet, filthy chairs, mold in the bathroom, and a broken A/C unit. The hallway was colder than our room. Both rooms smelled like smoke that was covered with air freshener. I went down to the front desk, and I ran into another guest who said she found a roach in the room. I called the next morning to speak to the manager, but was told she was in at 12pm. I asked the manager to call, and they never did. I called again, and the front desk blind transferred me to a full mailbox. When I tried to call back to let them know their mailbox was full, they kept hanging up the phone or blind transferring me back to the mailbox. I called the next day, and again there was no manager. I finally opened a complaint with Wyndham. This is a franchised run down property. Do yourself a favor and find a hotel with clean rooms and working air conditioners.

Dirty. When we arrived at 1:30 AM they gave us a room key. The room had dirty towels in the bathroom floor, the bed was unmade. The room had not been cleaned at all. The staff were okay, could definitely tell they were just there for a pay check.

Checking out Lack luster staff, dirty rooms(I changed rooms twice), ant infestation...

Muy sucio y todo con mucha peste. Las habitaciones con peste de cigarro y tabaco y mariguana. Aparte las sabana con sangré. Muy desagradable. La ropa tuve que lavarla solo por entrar a la habitación 10 minutos.

They didn't have coffee in the breakfast room.

I spent the previous weekend at the property. My only complaint was the surcharge which wasn't applied the previous weekend

Roaches Roaches

Key card did not work when we returned at midnight. No one was at the front desk. Several other people waiting to check in. Called the office., no answer. Called Days Inn 1-800 number. They were unable to get ahold of the manager. After 20 mins someone came. No apologies. Then we had to wait for him to check in the other guest before he would address our key card issue.

Exceptional

Exceptional

The location I checked out 5 days early and the manager wanted to credit me for only 3.

The two days I was there the sheets were not changed.

The front desk staff were polite, courteous, and professional. Unfortunately, that was the only positive aspect of my stay. The property was noticeably unclean and poorly maintained. There were cobwebs on the ceiling, hair on the bathroom faucet, a broken TV remote, and smudges on the mirror. Multiple surfaces showed stains, drips, and sticky residue, suggesting that housekeeping standards were not being adequately maintained. In addition, trash and dirt were present throughout the hallways and stairwells, further detracting from the overall condition of the hotel. Given that the room rate was approximately $200 per night for a room with two queen beds, I expected a significantly higher standard of cleanliness and upkeep. At this price point, the quality of the accommodations should reflect the cost. Unfortunately, the condition of the property fell well short of reasonable expectations.

I was staying there to be close to a local music festival. When we showed up around 12:30 to check in no one was at the desk and there were 8 other people waiting to check in. After about 20 minutes I ended up calling the corporate customer service line and they were about to book us in a different hotel when someone wandered in to work the desk. No apology, no explanation, just started checking people in. To put it simply, the customer service was atrocious. Then once we got into the room there was a horrible rumbling noise that sounded like someone was doing construction on the roof above us. We managed to sleep through it because we were so tired, but it still added to the frustration of the night. The curtains in the room were in bad shape so the sun woke us up earlier than we wanted. At least the lights worked and the water ran.

Passable

Bad

Bad

Awful place to stay unless you enjoy getting keys to 2 already occupied rooms then finally getting a room with stained sheets, a dirty fridge with previous occupants stuff still in it and random socks left on the floor.