Country Inn & Suites by Radisson, Lewisville, TX

We had a great lady at the front desk!

Property had plastic all over the windows. Apparently they’ve been painting it for months and still not finished.

Everything was great!!!!

O

So comfortable that I missed their continental breakfast!

The room smelled very bad, the bathroom was dirty, and I found several cockroaches.

More variety in their breakfast offerings!

Everything s bad

Staff VERY FRIENDLY AND HELPFUL

I just don’t like the smell!

The room was very dirty & smelled terrible. The air, shower or toilet were not working properly! The bed linens were dirty, soiled & stained. There was a hole in the wall & the carpet was heavily stained. The microwave was dirty & the fridge was frozen.

I would not recommend this hotel to anyone. The outside of the hotel looks nice but the inside not so. I feel like it was already overpriced and if you want to check in early that's an extra $20 that's a ripoff. It's not a 5 star hotel for them to be charging people $20 just to check in early. I stayed at other hotels and checked in early and never paid a fee. It stink in the hallways and rooms. The elevator is raggedy they just need to upgrade everything. The bathroom door is raggedy. The bed sheets had stains on them. The door to the room need to be painted it seem like someone came and start peeling the paint off the door. The coffee pot looked filthy. I could go on and on but I'm not. I give this hotel a 1/10. Do not stay here.

I really had no issues the breakfast could be a little bigger but the coffee was amazing so no gripe here.

Location was good - staff accommodating at times. The hotel looks a lot nicer in the photos than in reality. The whole thing looks really tired. Broken things mismatched together, hallways/stairways smell like feces, vomit, and various kinds of smoke. Carpets stained, walls stained and marked up, just looking really rough. Not what ide expect from something with the Radisson name - lack of integrity for sure. I needed to have my room changed 3x before I got one that was alright. The first had a pungent odor - like spoiled milk and wet cigarettes. The second had the bathroom sink dumping water out the pipes onto the floor with the tub not draining and backing up with solids? Really nasty stuff. The third room was the best out of the three. It still had an odor- like mold- but considering I had already changed 2x at this point, I just dealt with it. Staff changed the room each time and was apologetic, however initially my check in with staff was not good. The hotel was advertised as pet friendly. I have have a service animal, but I always try to book pet friendly anyways because its more convenient. However I was given a hard time about this at the desk and was asked to show medical documentation. No. That is a breach of HIPPA and is quite illegal to ask someone for that. I was told I would be charged a deposit greater than the value of my 3 night stay. I disputed this as its illegal to even charge for service animals. Ultimately I had to pay - again, against the law. They did not seem to care. More worried about me paying if the animal did damage - but the hotel was already a 2/10 clean or 2/10 in terms of how well its put together. Skip it and go to the next is my advice. Dont fall for the nice photos in the ad.

There wasn't anything I didn't like

Customer Service, rooms not clean, elevator unsafe, linen looked unclean, night clerk.

Breakfast was cold.

Good

The entryway and dining area looks nice. Cracks in the bathroom floor tile, cracked mirror in the bathroom and mold on the tub/shower surround, the mini fridge had a large chunk of ice/frozen area. Spot on the wall looked like dried blood. Beds had 2 thin pillows each, no hangers in the closet, no linen/laundry bag either.

Musty smelling, room just painted& not ready due to smoke alarm & sprinkler taped over. Window falling apart& fist size hole in screen. Latches on window broken. Clerk was nice. Place is a shack.