Residence Inn Dallas Lewisville

Great place to stay

I received an email after booking that the hotel was under renovations. I couldn’t cancel on m without being charged the full amount and didn’t want to go through the hassle of trying to do so with the hotel! Our room was clean, however it had a weird smell inside.

I booked the room late Saturday night and traveled to the hotel. Once I arrived the staff informed me that the hotel was being renovated and that we couldn’t use any of the facility. Also we had to walk around the building to get to our room because the hallways were blocked off. Breakfast was terrible and extremely limited. When I mentioned to the staff that hotel wasn’t worth the price they said they had sent an email out 30 minutes prior to my arrival to warn me of all the renovations. I will not be returning to this hotel

The indoor pool was closed for renovations. That was the reason we picked that hotel

Didn't do the breakfast

elevator has crazy sound and ac sound in the room make very loud noisy have a hard time to rest.

Even though the Residence Inn was under renovation the staff and construction crew were very mindful of the guests as far as noise and interfering with our stay.

AC did not work. Our room was hot all night. We lowered the thermostat but temperature stayed on 75. No water pressure in shower.

Very nice updated hotel, they are still in process of renovating. But it’s nice well maintained property. That I could only use front to enter due to renovations.

On hotels.com this hotel listed inside pool as one of the amenities but it was closed for a long time (without a planned date of reopeniing). If i had known this i could have picked a different option for less money

I felt like breakfast had less otems this time than last week. Juice was coming not normal (concentrated). Also during last weeks stay in the evening water was barely warm and i was cold during shower

The room was fine the hospitality wasn't and my safety wasn't. Thanks

No abnormalities

There were several amenities that were not available: the pool, ice maker in the room, fireplace

Excellent service

Overcharged. Housekeeping dod not turn in my bag left behind

Condition of the property & food could be better. Windows don’t lock. Door deadbolt doesn’t lock.

The place was getting remodeled

We had an extended stay here due to a move. It was comfortable and clean. The pool was closed due to renovations but I wished they told us that at the time of booking. It was in need of some repair as far as cracked tiles in the kitchen, insulation around dishwasher, etc. But it was clean and roomy. We didn’t use Housekeeping while there but staff was very accommodating when we needed, towels and what not. I liked their toiletries a lot. We had our dog with us as I know other guest did but I never heard any barking and our room was very quiet. We didn’t have the breakfast so I cannot speak to that. The channels on the TV were limited and Hulu sign-in was not an option. But that was minor. Overall a very decent place.

NO