Courtyard By Marriott Dallas - Lewisville

The location was very nice better than I had imagine. Thank you for the wonderful staff who checked me in anyone else after that never spoke to me. Only thing I didn’t like was the hole in the ceiling. I know I wanted a quiet room, but I wanted to a nicer room. It was a spatial occasion and when you look up, it just ruined the mood.

Gray location fort what we needed. No breakfast buffet so planned extra time for breakfast. All floor ice machines didn’t work. The ice machine plumbing must have been broken hence the area near the ice machines smelled bad, unfortunately the ice machines were next to the elevators so as you wait for your turn the rotten small is present. Great staff, spacious room and good AC!

Looks and feels a bit dated. Big space in the bedroom, but the Aircon is noisy.

Easy to locate. Clean facility Ac unit made a rattling noise. Only one elevator for three floors.

Exceptional

Exceptional

On the walk to the room, the hallway smelled strongly of cat urine. The room itself was clearly unfinished — no artwork on the walls, minimal lighting, and stained bedding and curtains. There were bugs flying around the ceiling that appeared to be mosquitoes. The room also had a noticeable odor. It was completely uninhabitable. My husband and I ended up sleeping in our car rather than staying in that room. I requested to speak with a manager before leaving. I was told one would call me the following morning. No call ever came. I called back two days later and was told the manager — Yusuf — would return my call. Again, nothing. When I called a third time from my home state, I was asked if I had booked through a third party. When I said yes, the staff member put me on hold, came back, and told me to "deal with the third party." When I asked why the manager had never called me back, she said her supervisor told her to direct me to the third party — and then she hung up on me. This is an appalling failure on every level: the room, the cleanliness, the safety, and the customer service. Hanging up on a guest who has a legitimate complaint is unacceptable

It's really nice. It's a great area, and the entire staff is very friendly. They make you feel very welcome from the moment you arrive The rooms are not serviced every day, so the staff should be more attentive when guests need towels or other necessities. In my case, my room was not cleaned for three consecutive days. I called several times to request service, but no one ever came. This is something that needs more attention and improvement.

Hotel ran out of coffee for guests in the rooms

Stayed for a night. Staff was great. Room could have been cleaner. Great location.

Superb

Superb

Very good

Be on time

Canada went above and beyond to accommodate our needs. Needs updating

Very good

Staff very friendly and helpful

Perfect!

Passable

Sleeping My deposit for room been pending for more than a month