Hilton Garden Inn Dallas Lewisville

The young lady at the check in desk was just wonderful. Very helpful and kind. Loved the stay!

Very new and clean property well kepted!

No issues with this stay.

Exceptional

staff was very nice and helpful when we got in at 12 30 am

It was hard to connect to WIFI I wasn’t able to connect to WIFI

Overall, this hotel was much nicer than expected for a "Garden Inn." The room was nice and good size. The staff was very friendly as well. I had bad experience at breakfast. I walked up to the only waitress and asked to see a menu. I don't know if I upset her or what happened. She said that she did not know how long the made to order breakfast would take and recommended I instead go with the buffet, which I obliged. After that, she never provided any service to me after that. I had to walk up and request my utensils, and she never came to my table to provide service (I actually wanted to order a water). I finished my meal and waited around for five minutes, but she had disappeared. I went back to my room and called to the front staff to charge my card for a buffet; I hadn't tipped a waitress in years or longer, but she literally did nothing, so no tip was provided. Otherwise, it was a good experience at this hotel. The beds are somewhat hard, but that is personal opinion.

The Hotel was clean and nice. The day staff especially Kayla was very good, nice and knowledgeable. I had a problem with the first room she put me in and quickly changed me to another. When checking out, the night manager seemed a little too busy when I went to check out. Overall, it was a nice place and the breakfast was very good.

My boyfriend and I stayed their last night for a night get away. This morning around 7:45Am it was storming really bad and I could hear water dripping we checked the window it was fine. We turned on the light and found the ceiling in our room was leaking and the wall was bubbling and water was dripping all over the carpet and down the wall and dripping onto the electrical socket that had the lamp plugged into it. I hope they end up fixing the problem. Otherwise the hotel was nice and clean.

The king bed and pillow was very comfortable and the corner room was quiet. Everything was good except the hotel didn't provide water bottles for free. All other hotels I stayed provided 2 bottles of water daily and I didn't bring my water bottles which made me feel anxious. Small details make a significant difference when trying to create a positive impression. No shower gel, hand soap was on the shower wall next to shampoo & conditioner which doesn't make sense.

The room was nice and the bed was comfortable. This was a good stay!

The property was easy to find and well kept inside and out! N/a

Kayla is the absolute best! I felt like I was at home as she endured my stay was flawless from the quick check in to a friendly face to welcome me in the lobby. The breakfast was amazing and totally worth it. The hot tub is perfect and the pool was lovely. I like that there’s a fridge and microwave. I felt like I was at home and will be returning. Thank you Kayla and Sarah too because you made my stay very memorable and I appreciate your too tier customer service.

Exceptional

room was clean. pool closed too early

Exceptional

Superb

Exceptional

Everything was as good as it gets - staff, facilities with everything included.

Breakfast had great variability but the eggs and potatoes were cold. The Fire alarm went off at 12:30 AM. No explanation or all clear was given or compensation offered.