Homewood Suites by Hilton Dallas-Lewisville

I had an amazing experience. Staff was very friendly and helpful, the room was spacious and comfortable for my family of 5 (teenagers). Great room for the price. Will now be staying at that franchise.

El lugar está viejo , sucio y descuidado

Outdated

Good hotel. The sofa bed needs to be upgraded

The size of the room was nice and the staff were very friendly. However the bathroom paint was peeling off quite a bit and there was a roach in our room. We notified the front desk when we checked out (we only booked the room for 1 night) and the staff member promised to notify the manager.

Exceptional

The location was a very great looking location. However among entering the building entrance C there was a very strong aroma that resembled the smell of mold. Once entering the suite I rented the aroma was extremely smoldering with the smell of mold. Out side of the angel every thing else was great!!

We requested a quiet room and the receptionist certainly put us in a quiet room. Despite the hotel was almost full, we didn't hear any noise once the room door was closed.

Upon checking in the staff only acknowledged my husband even with the reservation under my name. The walls are very thin and you can hear everything in the hallway and other rooms clearly. The rooms also have a strong unpleasant smell. We ended up with multiple roaches throughout our room including the kitchen, shower and even on our toothbrushes. We immediately checked out and asked for a full refund, the male staff member told me he could only do a partial refund so my husband stepped in and magically they could actually do a full refund. If you are traveling to the area there are much better options.

The hotel smelled good throughout our stay our room was clean & our overall stay was GOOD no problems

Nice suites, exactly fit our needs. There were many restaurants and shopping in the area.

The bed was alright. Sheets and towels were clean and comfortable.

The room was okay. Dirty dishes in the cupboards. We booked the room for 6 guests and were only given 3 towels. The pool was extremely dirty. When we got there the toilet in the room was clogged. When we called down for more towels we were told the staff is to busy and we could just go get towels ourselves! The staff is very rude and not helpful at all. The "complementary" breakfast was sub-par at best. Flavorless. Nothing like the other Hiltons we have stayed at.

Great breakfast and excellent services

The stay was ok but they don’t want to give you towels at all that was the only problem I had

The breakfast was good, there are so many places and shopping within walking distance. Afternoon snack of Fresh baked cookings free in lobby and the staff is super nice, along with room being clean and ample free parking. A Close drive to airport, I will always stay here when I in Dallas area

Location to airport and my business Carpet was weathered in places

Exceptional

The pool was runs down. The floor of pool was broken and my daughter got hurt because she stepped on the ground of pool. Was a bummer for kids. Kept them from swimming. The room wasn’t cleaned daily. And towels weren’t available daily. Had to ask for the towels. And at the pool they never had towels available. One of beds was uncomfortable, felt metal spring. And my hot tub didn’t work for the jets. We paid a good amount for these things not to be so great. The best parts of staying somewhere is for comfort.

Not a Hotel issue, but rather