Fairfield Inn & Suites by Marriott Lombard

Clean rooms, friendly staff for the most part. Breakfast is minimalistic but solid

Good location close to everything. Room was clean. Staff was helpful. A/C was hated to regulate. Otherwise it was a great stay.

Clean and free parking.

The

Everything was really clean and the staff was very friendly! I really loved our stay and I would gladly stay again!

I liked it a lot. Very homey Just hot tub was out of order during my stay

Printer didn’t work in the business center. My room is dirty. The air conditioner had no control. It was 52° and the only way I could get it to cool down was just unplug it. The outlet in the bathroom didn’t work so therefore I had to blow dry and curl my hair out by the bed with no mirror would not recommend staying at this facility.

10/10 NO COMPLAINTS

Exceptional

Good

Excellent staff pleasant neighborhood location

The staff was Awesome and the rooms were very clean!!

There was no TV in the bedroom. There’s a bunch of wires coming out of the desk. There was a hole in the wall next to the bed. There was no telephone. I had to go downstairs and talk to the front desk.

Superb

The hotel is clean, the room was clean and very cozy, also it didn't smell bad or like cigarettes. The breakfast was very good and there was a variety to suit all tastes. It has a small pool, but I think it's ideal for children. Great location. Great TV with cable available. There's a hot tub, but it's not always available because they turn it off and leave it out of service. We noticed that by Sunday they had turned it back on. At reception there is an elderly person with curly hair who answers rudely to any question; I think she needs to improve her customer service.

Lisa was amazing! Very profesional, she made a phenomenal experience for us. The wonderful ladies in the kitchen, thank you! We’ll definitely come back!

The breakfast was amazing too. Some of the points for improving was the housekeeping. The hotel has a bizarre policy to only clean rooms every other day. No where in the world this is implemented, but maybe this is a US thing. But even when they cleaned room, the carpet wasn't vacuumed properly, they just made the beds and went away. I had to request several times for them to clean the room properly. Furthermore, they won't put a new toilet roll, won't replace soap bar, tissue papers etc. These are things you would automatically want them to address. The washroom, even though it was big, was missing hooks, the switches were a bit fidgetee and the water pressure was low. All of these things let me down a little bit which I why I have gave 4 stars. But overall, we were satisfied and comfortable with our stay.

Their is construction going on in hotel very loud and breakfast was terrible

Hotel was comfortable and clean. Beds fantastic. We were surprised how quiet it was as it's close to 355. Breakfast was a bonus.

There was a leak in the bathroom. The pool was dirty and the hot tub was broken.