Hotel Sergul

When I reached on 13 th of July for my booking 13th -16th of July after my 12 hr shift , land lady introduced me to her son and I find it very indecent that he was smoking weed, I found their attitude very strange and disrespectful, I didn’t find this very safe and asked for refund but she took my luggage and refused to return, I paid her full amount for three nights and started a search for another room at 21:30 Very dirty, cracks in walls and smells bad

Mara was such a lovely property manager. I had a rough travel day and she was prepared to offer a speedy check in and a clean room. Very attentive through the whole process. The location is close to two underground stations and many lovely shops and cafes nearby.

Very good

During my travels, I usually do not visit the same place twice. However, last year I stayed three nights at this hotel, found it very suitable, and decided to book it again this year during the same period. The cozy room is sufficiently spacious for a short stay. It has a single bed, a chair, a bedside table, a cabinet with a television, and an electric kettle for making tea or coffee. The cabinet can also be used for working on a laptop, although it is not a proper desk. The private bathroom was very clean. The owner is very kind; she welcomes you warmly and ensures that everything is suitable for a pleasant stay. There are several tube lines within a 10-minute walk, so the location is very well connected to the city. You sometimes hear about crazy experiences with rooms in London, but I would reassure anyone looking for a comfortable, reasonably sized room that this hotel meets all standard expectations. It was great to be back, and I hope to stay here again on future visits to the city.

Superb

Very good

Very good

The host is super lovely and helpful If you have lots of bags, it’s can be a nightmare

Disappointing

Very good

Great location. Comfortable and clean. Mara was helpful in the lead up to our stay, and kept everything neat and tidy daily while we were there. Bathroom was small as expected, but completely suitable for us for 3 nights.

Exceptional

A good room and friendly helpful staff

There were good things we liked. The most important was the owner who was a lovely person and wanted to be super helpful and was. There was a refrigerator in the room and a Tesco supermarket within a 2 minute walk across the street, along with some cafes. The shower had good water pressure. This hotel is a converted Victorian and it is showing its age. For example, the bed was very uncomfortable even though the owner gave us a feather mattress cover that helped. It took 4 to 5 tries to flush the toilet each time in the room we had. There was no telephone to call with any problems, you have to go downstairs and knock on the door of the owners office /home. But the most important thing is that the hotels on the street, Shepherd's Bush road, do not have elevators. The wonderful owner gave me the lowest level room when she saw I had mobility issues because there are no rooms on the ground floor. This means I had to go up and down 17 steps each time, which is a lot for someone who is disabled and difficult to do with suitcases. If you have mobility issues these hotels are not a good idea. Always ask a hotel if they have an elevator because most of these do not. I would love to give the hotel a glowing review because the owner, Maura is such a wonderful and kind human being but realistically the facilities and amenities are problematic. The price is relatively low but there are a few issues.

We had a very nice stay at the hotel Sergul. The hotel is built in the typical londonian style, the rooms were exceptionally clean and Mara is a very nice and helpful lady?

We had a very nice stay at the hotel Sergul. The hotel is built in the typical londonian style, the rooms were exceptionally clean and Mara is a very nice and helpful lady

Very European-like. Very Victorian and quaint. Very comfortable blankets.