Embassy Suites by Hilton Los Angeles International Airport North

The staff at "Reception" were the only ones that I did not feel comfortable with. There was one woman who did not even look up at us. Being a former customer service supervisor, I completely understand the importance of "eye contact" with at least a smile. The location is ideal, our room was spotless and the breakfast very nice. The staff that we encountered needs Customer Service training.

Property is clean, but front desk staff are not helpful or friendly.

This property is beautiful. I liked the live plants that were everywhere. The children were having a good time at the pool. The breakfast food was delicious. The workers kept the breakfast area clean.

Had a great experience. Great staff and clean room

Hotel was dated and didn’t feel that clean. Bathtub had hair in it and I felt like I needed to wash it out before I let my son take a bath. I understand it’s an airport hotel but it felt like it was in a pretty gross area and could definitely use updating. Breakfast was pretty gross as well, paper plates, and plastic utensils and not a whole lot of selection for the food. It was not a very expensive hotel so I’m assuming that’s why. It’s unfortunate because embassy suites used to be our go to choice for a hotel and now they all seem to have gone pretty downhill which is disappointing. So overall, if you are stuck and you need a place to stay like we were since our flight was canceled, it’s fine but for anything more than one night or anything more than a place to sleep before a flight, I definitely would not recommend.

This hotel was great! Amazing staff! Nice big clean rooms and a decent breakfast.

Nothing to write about, but cheap, clean, spacious, and convenient for the airport

Woke up to a big bug crawling on my table around my food… Room looked okay from th start but the more you stay the more things stop getting overlooked. Service was mediocre, food was mediocre, motel experience for hotel prices. Got premium options and got below-motel experience.

My stay was great. I had no issues until I got my receipt. Be sure to know everything they charge for. I was billed $500 for parking for 4 nights. There’s also a bunch of fees and crazy taxes billed to my account. I thought I was paying $1,085 but my bill was $1,499 in the end. I’ll never stay there again because of that.

Loved the room. Excellent shower. Good extra living space. Impressed by the internal courtyard space for eating. Appreciated the free snacks and drink as a welcome. Free breakfast and airport shuttle was very handy. Only minus was the condition of the pool area - looked a bit run down - but the pool itself was fine. Convenient place for an overnight stay between flights at LAX.

Won’t stay there again

Bad

Exceptional

Clean, great location, quiet. Staff was extremely helpful when we had an emergency and had to extend our stay. Parking was easy and always available.

You have to ask for housekeeping. Even if you put the housekeeping sign on. Weird.

This hotel was great. Easy location to the airport, complimentary drinks during happy hour, amazing breakfast in the morning (they had an omelette station made to order), the room was very spacious. The only negative thing was it was very loud inside from the outside. I'm not sure if the windows need to be redone or what but we heard everything. And yes I know we were near the airport but I lived in a flight path before and this place was louder than that.

Location was good with proximity to the airport. For the amount of money we paid for a room I was quite disappointed in the standard. It was not very clean, the little market was super expensive, it was difficult to get hold of essentials, the staff was very blunt and unhelpful when we asked for help. The pool was pretty average.

Location, spacious room, breakfast Someone in the hotel was rude to me while i was staying. He was a member of the airport shuttle service having a meeting in one of the conference rooms. The Aero bistro did not meet my expectations, the food was not good.

The Hotel clean and nice The payment for parking

driver and the response from staff when help was needed.