Lynchburg Grand Essential

They would not let me stay here They would not help me at all I’m elferly

No amenities, no restaurant, no bar or bar options, pool not available(empty), ice machine not working, tub would fill up with water when having a shower, shower faucet was stiff and hard to operated. Extremely dated hotel. Cheap but too dated. Staff were polite but at check I was not asked how my stay was. Probably because they are used to getting rather brutal answers.

Pleasant

Door locks were super temperamental, phone did not work, pool being renovated

The staff were lovely and the lobby impressive. The rooms are dated— the wallpaper, bathrooms (tiles in shower need a good bleach cleaning), dirty desk chair. Was disappointed when I entered the room to see 2 full size beds instead of queen, as advertised. Apparently all the rooms have the same sized beds, so don’t expect a queen. Location in Lynchburg is good. Hotel was fine for one night.

First staff is amazing an quick. Rooms are good. The grand is one of my favorites causes it’s straight across from The Academy Center.

It was a decent hotel. I didn’t see any other guests. The staff was very helpful and nice.

Pool was not available. The fitness room smelled awful. Carpets are old and dated

The receptionist was very helpful and pleasant! Breakfast on the premises.

Convenient location for my work meeting Hot water took a while to get hot enough to shower

The location was good & easy to get to, and there was plenty of parking. My room was clean & quiet. The lobby was freezing, and the decor was dated & tired. It looked like there used to be a restaurant at some point, but it was closed down, so there was only coffee available in the morning. Also, the side door to the parking garage was not fully closed after hours - big safety issue.

Unsecured parking. Dirty room. Very old and dated. No food or bar. Looks semi-deserted. Very warm water (but never hot), which took forever to get warm. My wife had to unclog the bathroom sink using her tweezers. It would not drain at all. Fortunately, we were only in the hotel to sleep at night. Not many choices to stay downtown Lynchburg unless one has $ to burn.

Overall the room was cleanish, however the property has been under renovation since I stayed here 3 years ago. No breakfast. No working pool. Not even the ice machine worked. My card to my room kept getting de-magnitized and I had to get new cards… my last day I was told my phone will cause that. First night no hot water in the shower. Went to make a coffee and the last guests pod was in there from who knows when. I had my dog with me, I called in advance and was told there was a $50 pet fee, as is also stated on the listing. Upon checking in it was suddenly a $75 pet fee (and $5 parking fee for an unsecured lot littered with liquor bottles). Won’t be staying here again.

? Food

5 stars

I am writing to formally express my profound disappointment with my recent stay at your property. Despite paying over $1,500 per room, the accommodations, facilities, and customer service fell far below acceptable hospitality standards. Throughout our stay, we encountered the following severe issues: Poor Room Conditions: The rooms were in a general state of disrepair, featuring old, unvacuumed carpets and a broken refrigerator that was missing a leg, causing it to fall over and rendering it unusable. Unsanitary Bathrooms: The bathrooms were inadequately cleaned, with visible mold growing around the upper portion of the sinks. Furthermore, one of the toilets was difficult to flush and ran continuously afterward. Lack of Housekeeping: Our rooms were not serviced once during our entire stay. When we explicitly went to the front desk to request fresh towels, the staff handed us dirty ones. Facility & Tech Failures: The WiFi in Room 429 was completely non-functional. Most concerningly, we became stuck in the property’s elevator on multiple occasions, which is a significant safety hazard. Overall, this was a terrible experience. The exorbitant cost of the stay was entirely unjustified given the deplorable conditions and lack of basic hygiene. I expect a prompt response addressing how management intends to rectify these systemic failures.

The good: Location is perfect. Free Parking garage attached. Rooms are built to be silent. You don't really hear any noise. King bed was pretty comfortable. The price $$ is significantly cheaper than other hotels. The downside: Needs updated decor. No restaurants or breakfast offered, but there used to be a restaurant there. Only basic coffee offered. There are great options up the street. Had to request more soap and towel. No idea what is going on with the pool. None of the downsides would stop me from staying here again.

Once they remodel this will be 5 star rating across the board! I will 100% be staying there again.

Clean room. Easy access to parking. Nice staff

So, the place was great for the price, but it could have been nicer and cleaner.