Makati Shangri-La, Manila

Central location in Makati, Facilities are great, Staff at the Horizon Club are very attentive and friendly.

Staff, location and facilities are excellent.

Hotel personnel and staff were the best! Food was superb. The Horizon Club service was warm and accommodating. The Lobby food resto was limited and pricey for what they delivered.

Located near many shopping malls. Very clean, staff very accommodating. Convenient places to eat in hotel. Musical Entertainment every night.

The staff, the services, and over all experience. None

It is a very romantic elegant view and experienced !!! Nothing..

The food my entire family got diarrhea sick and my self very sick till checked out. I was going to address out issue but I was so sick to deal with it.

accommodating staff nan

Location was great Drink price

Climate control was cool but the blow was directly I. The face when sleeping. Couldn’t be adjusted! The staffs behavior is completely useless! Especially all security persons are rude and what they do doesn’t make any sense to “protect” the facility. I could carry in anything and they didn’t care!

Location near malls, save on driving Location ; not enough good eatery around

Menu selections were fantastic and worth of your money ! A good singer ..good music to relax in the lounge !

The beds could be a bit bigger. Really they need to be mainstream size The beds should be bigger and newer

Spacious Nothing

Gave us a free upgrade to suite Ice took too long to deliver

Room service

Thw location is awesome! Some of the fixtures in the room is old and needs to be updates

The suite itself was spacious and comfortable. The staff tried their best to assist, especially during checkout when we raised our concerns. They offered a late checkout extension and arranged for nurses to see us. We booked a Deluxe Suite to celebrate Mother’s Day, so the experience was disappointing overall. We spent most of the afternoon and evening at the Horizon Club lounge, from afternoon tea to cocktails. Afterwards, my mother started feeling unwell and unusually cold, to the point that we had to turn off the air conditioning completely before sleeping. I also woke up with a stuffy nose and dry throat, which may have been due to the room air conditioning. After breakfast the next morning, my mother experienced diarrhea and I had an upset stomach. Breakfast at Circles around 9 AM was underwhelming. Several dishes, including the miso soup, were not hot enough to consume properly, and even basic items like the omelette were disappointing. Some staff also appeared disengaged and inattentive. Before checkout, I also found a cockroach inside the dresser while changing. I raised these concerns during checkout. The hotel offered to extend our stay for a few more hours, but we chose to proceed with checkout because we simply wanted to go home after the experience. Nurses were also sent to see us, although it did not meaningfully help the situation. A few hours after checkout, I checked my card charges and noticed that the amounts charged did not match the final bill presented to us, including an additional unexplained charge. When I called Horizon Club, the staff who answered could not clarify the discrepancy immediately and said they needed to check with finance. This added further frustration to an already disappointing stay. Overall, the stay felt far below the standard I remember from Makati Shangri-La years ago. The staff seemed to try their best, but the overall execution and experience fell short.

Huge spread of breakfast. Good options for vegans and vegetarians. taste was also awesome. Not sure

A bit expensive but beautiful.