Hilton Garden Inn Manhattan

Rooms were nice

Exceptional

Great!

Left 5 am Thank you for being clean, toilet seat seams low to me, I appreciate extra washcloths, Super helpful staff

There was a breakfast buffet but as it was not included in the price of the room we opted to eat off of the property. The hotel was very nice. Linens were nice. The bed was comfortable. We had to pay for parking and breakfast was not included in the room price.

Front desk staff was very helpful.

Nice rooms, polite staff, breakfast was reasonably priced.

The room was the best part when I was actually able to get into it. It was clean and I had all I needed. To be able to check in when I arrived. I went to check in at 5pm. Because the hotel system was down, I was not able to check in until 10pm at night after a long distance drive. This put a major wrench in my plans for the night and I am shocked there was nothing offered for the inconvenience by staff for what I view as a major issue. No attempt to regain the trust of a valued hilton honors member was surprising in a negative manner.

Very, very clean. Friendly staff.

The hotel is looking tired, thin sheets and towels.

Friendly staff that gave us a first floor room next to the outside door for our dog. We enjoyed the indoor pool with our grands, but it was quite chilly. There were several common areas for our extended family to get together. We recommend!

Lobby area was nice for breakfast. The server who was in doing breakfasts was very kind, and courteous. She has excellent customer service. While I did not use the pool, family members said it wasn't great. Also, another family member said their suite's hot water did not work. I booked through a third party and while I appreciate the willingness to break cancellation policies, it took 4 days to do so. Hard to make plans for people. Parking. I didn't realize there was no parking for this location. Parking should be comped for guests when most of the lot is taken up by construction trucks.

I liked the location to downtown.

Business office computers logged out and would re load. Shower was run down and loose from the wall.

The guy at front desk sunday night and monday morning was so awesome. He rescued us a couple times directing us on how to travel. Whete to eat and park and get coffee. The lady at the restaurant and bar sunday was very kind to us. We had a great dinner at your place. Thanks you.

Room need new upgrade

Always very clean, friendly staff. Beds very comfortable. Goods and snacks available of course. Room was quiet and we felt safe. Breakfast is not complimentary. While it is available, it is not worth 17.00 as it was a typical Continental breakfast. Menu order items are available too. Parking should not have to be paid for separately or at all. Would have liked to have had complimentary water bottle in room.

Great location, friendly...convenient parking (if not charged). I missed having a fresh waffle or the like at breakfast. Seemed not as robust a selection.

Didn’t use any of the amenities so I can’t comment on those. Room was clean. The desk in the room looked like it was about to collapse. Dated and needs some repairs. Parking is almost all paid. $10 a night covered or open air. Sucks but is what it is. It’s not gated so kids do hot rod around in it. Breakfast is NOT included. $17 buffet. Can’t imagine a breakfast buffet in a hotel that could justify that but I didn’t see it either. I’d stay here again. Just know what I’m getting now.

Check in was easy and the staff was very helpful. The room was pretty clean but did have places that were dirty from wear and tear. One morning we didn’t have hot water for our shower and the water kept leaking out of the shower. The location is great and we overall had a great stay.