Extended Stay America Suites - Charlotte - Matthews

Traffic around the area

I booked this hotel for someone else only to get harassed by another guest in the elevator. People outside the hotel smoking weed and felt unsafe.

Elevator was down Doors not fully accessible

The front lobby was very clean and smelled fresh. This is why I got the room key and decided to stay. The actual room itself was dismal. The room reeked of weed. So much so that I walked in and out in the same breath. The “suite” was tiny even for a regular size room and the pleather chair in the corner was completely peeled to the lining. The hallways were dingy and smelled of old food. We did not stay and when asked for a refund the staff had so far refused.

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Maybe my expectations were too high or rather had never stayed in an extended living hotel...there was so much upkeep that needed to be done to our room. Paint chipped off the walls everywhere, towels were so thin, the two chairs in the room looked like a cat went crazy on them and the "leather" was ripped to shreds. The blinds were your basic wood blinds-no curtain-definitely not black out so the room was completely lit up in the morning. Probably my biggest complaint was the A/C. The air was working however there was so much moisture in the air that our clothes felt wet. I brought a fan so that helped-but it was cool and humid in our room. I knew I wasn't staying in a 5 star hotel but didn't realize the basic necessities for a hotel room would not be there. I will say the bed and the bedsheets were clean and comfortable. When we first got in the room I put my cooler on the floor and it dripped water. I grabbed the one kitchen towel that was provided to wipe up the water and the towel turned black-that was my first impression of the room-and went down from there.

I like that it was very clean, the AC was great and the staff was very attentive and nice. Yes, I'll recommend it.

Room smelled very musty. Had to change rooms for the second tonight. Staff were helpful accommodating the change.

Traffic off the main road. Hard to get in and out.

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Our bathroom was not clean to my expectations. I have worked many years in the hotel industry including extended stay. While the staff was great your bathrooms had pubic hairs in them and that was disgustingly unacceptable. I informed the front desk and they cleaned it, but not satisfactorily.

Nothing

Everything

locked in room online got to location and was told they had no rooms available. Took 3 weeks and still under investigation to receive my charge rate back.

Very helpful with everything. N/A

Nothing unique about the hotel other than the horrible stink in hallway…Cigarette and weed and wet dog. Room wasn’t as bad but didn’t smell fresh and clean.

It was a pleasurable stay. Staff is wonderful.

Everything was convenient and easily available.

Iman was very helpful! N/A

This hotel is in terrible need of updating and repair. The furniture (couch, chair) in our room were dirty, cracked and peeling. Everything needed baseboards and trim , especially in the kitchen and bathroom to be replaced, recalled and painted. The info online says breakfast is included and all it was nothing but low quality plastic wrapped muffins and terrible coffee. We didn't feel very safe, even though it wad located in a good area of town. Most everything.