Hotel California City

It clean and comfortable the staff is amazing N/a

I had a terrible stay at this hotel. They had numerous issues and I had to leave after one night and when I spoke to the manager, they said that they would refund me my money and they never refunded it. We are in February and they said that they were gonna refund it in December and they had roaches in the room dirt around the Jacuzzi area floods in the bathroom just terrible. There is nothing that I liked about the hotel. It looked beautiful in the pictures and even when I showed up there, but then once you get to the room, you have to deal with roaches in the room. Dirt rings around the Jacuzzi. I even took pictures of all of this and then you have to deal with terrible communication and the owners play games with you and act like they’re gonna give you your money back, but they just keep giving you the runaround for months.

Nice big room. The jets did not function in the tub. We ordered a hamburger at the restaurant and it took 45 minutes for them to make it.

The breakfast was cheap. The same 6 of 7 days. Cleaning of rooms is done like 4o' clock in the afternoon. Sometimes we have to wait for clean towels. THERE WAS COCKROACHES EVERY DAY IN MY ROOM. They were coming from the opening of the door. !! By check out, they want to charge me bottles of water that we didn't drink???!!!! How????? So someone give our room number, and they didn't even verify at least the Last name. Come on!!!

The behavior of the staff and the allocation and room included was full of cockroaches.. all the bedsheets were dirty and damaged.

The Wi-Fi was out for almost my entire stay. No TV, and my phone was struggling just using my data. Stay would have been perfect if it weren't for that.

Location. And staff at the restaurant weren't that friendly

The jacuzzi was dirty. The rooms were not soundproof. WE COULD HEAR everything happening in the hallway and in other people’s rooms… so you can imagine

Estafadores, cancelaron la reserva Estafadores, cancelaron la reserva

The kitchen served quality food. The free breakfast was just right and a small but tasty dinner menu left little reason to leave the hotel if you did not want to venture out. The rooftop pool and eating area had fantastic views of the city. The location is central but the immediate area is a little bit gritty. I didn't feel unsafe but a less seasoned traveler may prefer to make use of taxis and Ubers to get around.

Obviously you get what you pay for. Front desk Sophia, Paola,were friendly and helpful. Walking distance to the historical sites, good restaurants. The room with jacuzzi was large and clean. For new guests if you have the jacuzzi, you have to call the front desk to turn the jets on (good for about 30 min,then you have to call again)and also to get some small bottles for bubbles. Pool, sauna on 6th floor are nice. Very noisy, loud music through out the night. Bring earplugs. They need security to monitor this, which they dont have. Located in a poor neighborhood. Bed, pillows are hard, uncomfortable. No choices for breakfast, rate it poor. You can get a decent breakfast in Centro.

Services, especially front desk, very poor. Location of the hotel, neighborhood

No refund No refund

location breakfast, no selection and no options. one breakfast options with one coffee and juice of the day.

The worst experience ever In Medellín no professional at all the lady at the front desk don’t like Americans

Spa in room, WiFi, smart TV, large room size, clean, towel provided, breakfast included, nearly perfect Worst hardest mattress ever, no staff spoke English

Everything i did like about the hotel

The hotel was in a great location, friendly staff, great energy conservation too! Loved the rooftop and pool area. It’s a lot of traffic so you hear every car passing by, the beds are too low and the mattress is not comfortable. Also, it would be great to add a few more choices on the menu for breakfast.

When I arrived at the room, it was immediately clear that it had not been properly cleaned—dirt and grime covered the floors and surfaces, and both the sink and shower were completely clogged, making them unusable. Cockroaches were crawling around in multiple areas of the room, and there was a persistent, foul odor that made it difficult to relax. The situation didn’t improve the next morning, breakfast was poorly prepared and barely edible. At night, the environment became even worse. Loud music and shouting went on well past midnight, and despite multiple complaints, the hotel staff made no effort to enforce quiet hours or address the disruptive behavior. What truly crossed the line was the disregard for my privacy. I had explicitly told the staff that I did not want housekeeping, yet they entered my room anyway. Not only was this a clear violation of my request, but they also failed to replace the bedsheets afterward. When I called the front desk to have the issue resolved, it took more than an hour to get any assistance. Overall, the experience was deeply disappointing and unacceptable on every level.

Pleasant