Hotel Cabo de la Vela Medellin

Comfortable Could have ice

Great location Location

AC, elevator, room space, comfortable. Room was cosy. Their hospitality was awesome Nothing was great

clean. quiet good location, friendly staff. Very minimalistic. No hangers, no cup or bottled water in room, (you have to go to the lobby). Lowest value shower aminities. The price of this room was $15 a night more than other hotels in the area that give you more comfort and convenience. Look for better value.

The location of the hotel was good. When arrived I changed the room I previously booked because the bed wat too small. I had to upgrade and paid more for another room. The problem was that the airconditioner of the new room didn't worked! I made first a lot of noise than shut down. It never turned back on. We (my husband and I) had to go the frontdesk to ask for help 'cause the qrquote supposedly for cominication didn't worked also. Then one employee came to the room, checked the airconditioner who was in a severely bad condition, went back and never came back. So we waited and mean while I searched in Booking.com for another room. We went back to the frontdesk, found the employee eating and we asked her what they planned to do for us, because we paid a lot for a room that doesn't have air. So then she said she wil upgrade us with another room. We got another room with 2 double beds who was still cheaper than the one we paid. This room was better but the toilet had no seat!! The day after I demanded that they fixed the toilet for us. And although we paid more money for the first room, they NEVER wanted to deduct the money and give us back the difference nor did they give us free breakfast. With the difference of the money paid, we could have had 12x breakfast, but used only 2 days their breakfast, so that was in total 4 breakfast. The day we checked out, they never give me back my money and I still needed to pay for the 4 breakfasts we ate. We were 6 friends and booked 3 rooms...one of my friends is now sick because she got bedbugs/bedmites. This hotel Cabo de la Vela NEVER NEVER again!!!

Good location. Beds were comfy. We were on the 9th floor with good view. Good communication. Because of the busy streets it can be loud at night. Not really recommend for families with babies. Some of the lights were not working in the room. We didn’t always have hot water.

Superb

We were not allowed breakfast they said we were not on the list and our booking said breakfast My bathroom had no shower curtain so I almost fell in the bathroom because of the wet floor

Room was clean and big, location is very good Staff could be more friendly, at checkout the made us pay for toothbrush kits in the room when it was not obvious at all that they were not free

the front desk guy was extremely helpful with the check in process and attending my concerns about the AC unit that was broken I checked in a bit late and I would expect a reasonable extra hour for a late check out considering my room ac unit wasn’t working at all. the bed’s mattress was a bit on the hard side and the day receptionist lady wouldn’t be able to take ownership regarding the issues by addressing them properly. I spent over $70 bucks for a hotel that should cost about $30 or less honestly. my first time at the hotel was great that’s why I decided to come back, however this time the disappointment was huge.

it needs a blackout in the windows so the sun light doesn’t come in as strong

Great staff and very well located. Great value for the money.

Good

It's very loud. Through whole night you can hear music from nearby bars.

Location and ease of access n/A

Nada More towels needed

Breakfast: there no choice. Matress too hard. Bathroom too small, smells nasty and tiles slippery. I stated for room not noisy, but get one you hardly can't sleep. Neighborhood calm.

The hotel was great! Staff were very nice and helpful, the room was very clean. The location was perfect - close to the main road with restaurants and bars and public transport. Would recommend!

I reserved a deluxe double room with two double beds and your company confirmed it with me. When I arrived for check in the hotel had received from you a reservation for a standard room with one bed. Your company screwed up and I had to stay in a smaller room for my 1st night until I could talk to the manager. The receptionist was hostile and wouldn’t give me the original room I booked because it was sold out. That was your fault. I might not book with your company again

Price Room need maintanace, they were sloppy, some lights in room ond hallway not working. Air conditioning to loud. Basically old and sloppy.