Suburban Studios Mentor - Cleveland Northeast

Great location, close to everything I need and very quiet

Location was good for my purposes. Potholes in the drive way, not easy to enter property from the north.

Nothing. It was all around a terrible experience. I will actually think twice about going through booking.com again. I am surprised they they use such an awful place as a choice. It smelled horribly of cat urine. I have no idea when it was the last cleaned. The room was infested with gnats. They were everywhere. You could not go to the bathroom with out getting swarmed. We slept with the light on in our clothes on top of the covers.

There was no breakfast They cancelled my reservation prior to check in. The front desk, Tye, was zero help and didn't care at all. I ended up sharing a room with family also traveling. The room smelled horribly of cat urine and was infested with gnats. You couldn't go to the bathroom without being swarmed.

Very helpful staff; clean and updated room

All one story facility. Allowed pets with reasonable pet fees of 15 a night per pet. Lots of pet relief areas. Lots of restaurants and attractions near by.

I booked my room through hotels. com 2 weeks in advance. I got all my notifications for the trip etc. When I arrived I was told they had no reservation for me and they were booked and had no room to offer either. So I was stuck in a new town with no room and most places booked.

There was no lights outside where my room. Went to store at night it was super dark scary

Very good

Worst Expedia listed property we’ve ever stayed at. Dirty, run down, toilet broken, sheets dirty, noisy AC, internet down. Asked for a refund but they said they could only refund Expedia. Hopefully we’ll see the pass through refund from Expedia.

Perfect

poor maintenance, toilet seat fell off. Tub caulking black or missing. No waste basket, no shampoo or soap. Security locks completely missing, gaping holes in door. Complete kitchen, but no cups, plates, or silverware. Fire alarm went off at 5AM

A disgustingly dirty unit. Black mold in the bathroom, light bulbs missing, no bathmat, dirty walls, duck tape for repairs, kitchenette sink stopped up, no hangars, bed had a metal frame/base that clunked if anyone sat or got up.

the beds were alright and decent pricing i found a acid wrapper and a random contact when i entered my room it looked nothing like the images no working stove no remote and bad water pressure and some lights didnt work and it smelled like ciggerate smoke

The only thing that was ok were the hot ,decent shower & the bed was clean.No hand towel, no TP, no soap.I had to go buy my own. First thing I noticed was the stale cigarette odor and the smeared dirty looking mirror over the sink. The sink clogged every time I ran the water. The toilet at the bottom one side was disgustingly dirty, top of the fridge, vent hood and the coffee pot was covered in dust . No way would I use that coffee pot. The freezer had old ice laying on the bottom with food stuck in it. And the freezer needed defrosted. I work overnight on weekends, every morning just as I started to get to sleep, I would would hear people talking loudly outside my room. I woke up one afternoon with a migraine. I took some meds, put a washcloth on my head and literally JUST started to relax and the alarms went off, so loud I couldn't stand it. I had to go out to my car.amd sit to try to help my migraine. Those poor animals next door in the rooms with those alarms, ugh It took them 20 minutes to have the fire dept. come,check things out and turn them off. The guy across from me said it happens every other day, from people smoking inside the rooms. Never again will I try to save a few bucks to stay anywhere other than the places I know I will have a pleasant stay. This is definitely not one of them. I'm sorry, I never like leaving bad reviews, but something needs to be done. I'm home and sick now, I wonder if it's from staying in that dirty room.Bottom of garbage was filthy too

Don't stay here

The staff offered a refund . The room was filthy . Broken chair Moldy unplugged refrigerator. Thick dust and grime on ac vents . Broken toilet outside the door . Dirty dust ruffle .

For an overnight stay it provided a bed to sleep in. Did have a full refrigerator, microwave, and 2 burner hot plate. Free wi-fi. One very soft pillow for a queen sized bed. No towels in the bathroom, only a bath mat and a washrag. Sink was full of grease or black paint. Mattress was soft. No carpet - tile floors

The location was awesome. Easy to find, although there were a lot of potholes in the entrance. We had to ask for toilet paper, clean linen and towels and we were prompt helped. Parking was easy and WFi worked ok. When we arrived and opened the room door, we immediately noticed that the room was very dirty. There was hair all over the floor, including in the bathroom. Behind the toilet there were pieces of used toilet paper, dirt, and more hair. When we removed part of the bedding cover, the bed sheets were dirty and covered with body hair and hair strands, along with some black stains. The room was also missing a complete set of towels. We had to go to the front desk multiple times to ask for towels, clean sheets, and even toilet paper because there was none available in the room. The cleanliness both inside and outside the property was unacceptable. Unfortunately, this was nowhere near the standard expected for the price we paid. I booked this hotel through Booking.com because I trusted the platform and expected a certain level of quality and cleanliness. Honestly, I felt misled and extremely disappointed by this experience. I most likely will not return and I will be more careful now when book through Booking.com too.

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