Hotel Siesta Real

So quiet and peaceful Pool

None

So it made it very easy for us to get around I definitely recommend. The shower curtain was way too short and water would ended up all over bathroom floor

Location

Very comfortable bed No ice maker

Good environment N/a

Location, price I was people outside the pool area with Loud music and talking very laud drinking, until 3 am, i call the office to ask if the can stop this because the noise don’t let me sleep, they don’t do nothing, this place look like a Park, in the morning a lot of trash on the grass and glass bottles, this was very disappointing

The location was great based on the fact we were around the area for family and business. No towels in the room, once we called the front desk to ask for some, the towels were poor in quality, old and in need for new ones. The tv was awful, images kept freezing, only about 5 channels available, and those are the ones which kept freezing.

No refrigerator in the room

Spacious room, clean bathroom and good water pressure. The door isn't sealed, so the air conditioner never really gets the room all that cold. A little door seal strip would really help keep the room cool, and also save money from having to run the AC full force the whole time.

Location, quiet, clean and good CSR

The location The customer service can do better

The stay was booked for 3 people, but the room was only provided with 2 towels and 2 pillows, which was clearly insufficient. Additionally, the pool didn’t open until 10 a.m., which is quite late, and when it did open, there was trash all around it — not acceptable for guest use. There was also a service charge added that was initially described as a tax, but the receipt clearly labeled it as a service fee, which feels misleading. Lastly, I was asked to leave 200 pesos for the remote control. I only had a 500 peso bill, and I was told no change was available. It should be your responsibility to provide change, not the guest’s problem. Overall, these issues made the stay disappointing and not reflective of what was expected or advertised.

Very satisfied

Given wrong room but staff fixed it quick. Breakfast was delicious. Choice to pay for a breakfast plate or buffet, Lots of variety of Mexican food. Pool was nice with shade and chairs. Rooms were very clean. Remotes wouldn't work for tv, even After multiple exchanges of remotes. Bed was a little stiff. No sheet on the sofa couch.

Nothing Very Bad costumer service , receptionist don’t help with nothing, Manager never response to messages, or calls, i don’t like this property any more, i don’t recommend this place

Very nice

The TV is to difficult to turn on and watch any channel, hotel need to install a easy way

Very good