Roma Sur Apartments by VH

This was a great apartment near the subway and close to many restaurants. The place was clean and easy to access. The hosts were very helpful and organized in getting us the code to the place.

Good location, very friendly on-site staff There were very few amenities provided, when we requested additional items like more pillows and blankets that request was not accommodated. The TV did not work, and my friend found a sewing needle under her pillow which was incredibly dangerous. Would have rather stayed at a hotel.

The area didn't feel safe to walk around.

Quite loud neighborhood

Facilities were nice, clean, and we had no issues getting into the apartment even though we arrived late at night and left early in the morning.

Everything was great I just wished we had earlier check in. The water was a little hard to keep warm but we figured it out. Water from the shower was hard to keep in one temperature.

Clean New Toxic smell gas leak from bathroom Loud traffic No heater

Bring coffee and drinking water. You are downtown and it's loud, buy you have access to transportation. Hot water is great. overall it was a nice place to stay but need so.e TLC and the cleaning person needs to be QA/QC

Everything

My family and I were renting this apartment for 6 nights. From my opinion, we really needed an electric kettle and a washing machine. There is also no laundry service in the apartment complex.

I reached out for 2-3 days to the owner regarding the code not being visible. He not once responded to text, phone call or Booking messaging. Very stressful during travel and inconvenient. Had to reach out to Booking customer service. Very MINIMAL and CHEAP decor. Dirty counter and I questioned the bed sheets being changed. Wouldn't rent again

The girls at the front desk were nice. The only nice thing about the place. I don’t even know where to start. #1 - The apartment listing says the place has a washer & dryer. The place we were given did not have that. We paid under false pretenses. When I tried to contact the host, they did not replay. #2 - As you can see from the photos, the walls were terribly scuffed up. There were also dried, dead bugs on the walls. How do walls even get this bad? The owner of this place does not care. Who would let their property get to this point? This is a perfect example of a rich person buying property in a tourist area just to make money. Taking housing away from locals that need it. #3 - We were only given 2, very dingy towels. We could have washed them, had we had a laundry machine. #4 - There were dirty napkins on the patio when we arrived. Absolutely disgusting. There was also a cigarette burn on the couch. #5 - The hot water only gets luke warm. #6 - For a property that brags about being “luxurious” - it’s a joke. #7 - The photos on the listing are nothing like the place we stayed. The place was painted in hideous primary colors, not the calm, light green that is in the photos. #8 - No communication, whatsoever with the host. I tried to express concerns but my issues were ignored. #9 - We were only given one set of keys. My friend I had to be together always to enter the property. This is not safe. Do yourself a favor and just get a hotel. This place is loud, cannot even provide nice towels and has Scientology literature in the lobby. For real, Scientology literature. I would not stay here again.