Hotel Punto MX

Clean nice friendly Toallas need to be change ever day

The hotel is very clean, rooms are spacious and bathrooms are very clean. The staff was very friendly and helpful. The terrace on the 5th floor is very nice and especially at night, it is very nice and relaxing. I also liked how they have fresh fruit and water on every floor. The security guys are very friendly and helpful. I did not like that the manager in the hotel restaurant did not allow us to bring our own cake to sing happy birthday to our daughter and we had to go out and buy a plastic knife so that we could cut it and we practically had to eat it in our hands. We did not want to buy real utensils since we were traveling out of the country.

Very nice and clean. They really need to update the towels

rooms aren't sound proof as advertised. that being said as long as you have respectful neighbors, the atmosphere is very peaceful

Very clean and staff friendly and helpful. I liked that it’s located in Centro histórico . The manager in the restaurant was not very nice. It was expensive for the food we got too.

N/a

Our room didn’t have a window facing outside. Bath towels are a bit run down.

Location is perfect for exploring downtown! Reception and bellboy staff grumpy and unhelpful. Breakfast staff A+! They could not do enough for you (and with a smile)! Grump welcoming staff and small rooms (promo’ed as suites)

Nothing

Location, helpfulness of staff and cost. Nothing.

The breakfast items that were pre-made such as the mini waffles were cold.

Great location, modern style, great staff, good vibe, excellent value Loved everything

Right in El Centro, love it. Clean, big room, comfortable bed, modern decor. The breakfast buffet was not very good. There was one woman making omelettes and eggs and it took forever she was doing one person‘s order at a time. Also the wait staff were not very attentive to coffee refills, I went up and got it myself several times. Two mornings the shower took forever to get hot water going which I found odd. The last day the third day it was hot right away.

Beds are to hard

Some of the staff members were helpful despite our experience with Marcus and his female colleague at the front desk, as well as their manager. My stay at Hotel Punto MX was the most unprofessional experience I have encountered in years of travel. While the building is well-located, the management culture and front-desk behavior are unacceptable and, in my opinion, predatory. 1. Attempted Contract Circumvention: Upon arrival, we noticed a significant price drop for a superior room compared to what we had paid for our "Executive" room. The front desk staff, Marcus, suggested that the "solution" to help us was to cancel our non-refundable Booking.com reservation and re-book directly with the hotel. This was deceptive and dangerous financial advice; had we followed it, we would have been charged a 100% cancellation fee by the platform while paying the hotel separately. When I later confronted the manager about this attempt to bypass the booking platform, she explicitly replied, "Yes, we can [do that]," confirming this is a standard, albeit unethical, property policy. 2. Harassment and Mockery from Staff: The staff member, Marcus, was incredibly condescending. When we raised legitimate concerns, he laughed in our faces and mockingly offered a "free cheesecake" as a solution to a serious service complaint. He refused to provide his name initially and actively gatekept the manager, claiming she "might not be willing to talk to us." Even after the manager became involved, we never received so much as a basic apology from Marcus for his initial rudeness and mockery. 3. Empty Management Promises: The manager was cold and dismissive. To end the confrontation in the lobby, she claimed she would "take care of us" during our stay to rectify the situation. This was a total lie. We received absolutely nothing—no follow-up, no service recovery, and no gesture of goodwill. It was a clear tactic to silence us so she could disappear. Conclusion: The leadership at this hotel lacks integrity.

Arrived late night, really just booked it to have a place to sleep and head out the next morning. It was close to the location i needed, upon arrival, i was met with a smile and great service. Hotel room was average size but clean and comfortable. Hotel is modern and clean, would stay here again. Nothing that I can think of. Was a quick overnight stay.

Todo everything Everything

The room was really clean and nice.

It had everything we needed, it was comfortable and clean The internet connection was lost for a couple of days and that caused me trouble with work. We were told it was a problem with the internet company

It was clean! The tv didn’t work like other hotels as far as being able to stream Netflix or other things