Casa Castillo

Casa Castillo is super clean and the staff is not only professional but very courteous and personable! Danai was the best and amiable host one could encounter! Thank you! Nothing!! It was just what we wanted

Location, staff, clean

Beautiful building Beds and pillows

Our room didn't have any source of natural ventilation, the room was dark with only one light hanging from the ceiling. When you shower the bathroom water spreads everywhere cause there's no separation from the sink area.

This hotel exceeded expectations! There’s 24/7 doorman and the rooms get cleaned daily. Fresh water and towels are given as well. They stored our luggage and the location was great. Everyone was very friendly NA

Room and bathroom were clean. Location was great. Receptionist didn't speak English but he helped us as much as he could when we asked for it. He was very kind. There was bottled water every day, what we appreciated. Room was on the ground floor and pedestrians could peek inside, so we had to always had curtains pulled. And there was noise from the street but it is normal for a big city, so earplugs helped. Also, there is no option with breakfast for this hotel, which would be very helpful.

This hotel is the perfect home base for all of the wonderful attractions in Chapultepec Forest. There are so many restaurants and food stands nearby. We were able to sample many different types of food (at very different price points). The hotel itself is lovely and well-appointed. When you get into the room, they have ear plugs (which we didn't need) and shoe mitts and sponges (which we definitely did need!). They also provide small water bottles each day, with more water and other beverages available for purchase. I'd definitely stay here again; the staff is helpful and gracious. The only possible negatives here are avoidable with some planning. It IS in a busy area (during the daytime; it quiets down at night) and the walls are thin so that when the cleaners start working, you can hear them. We're early risers but had brought white noisemakers that we could have used if we'd wanted a lie-in. Also, this has two floors above ground and no elevator, so if you cannot climb be sure to request a ground floor room. Location-wise, we had trouble finding a nearby ATM. These are very minor and, again, I'd be glad to rebook this hotel!

I did not like that there are some lights in the hallway at night and the light gets into the room at night

Beautiful building, great location, clean. Echo chamber, constant door buzzing people of all hours, footsteps, loud guests. There should be a sign asking guests to be mindful of voices carrying and to be quiet. Earplugs provided in room weren’t good enough to block out voices, doors opening and closing, loud street noises.

Location was good and staff was great!!

Extra charge for cleaning room. Not the best location for getting around by public transportation.

Safe, clean, friendly staff

Great location, friendly doorman, cute hotel. El Otro Cafe is around the corner is convenient and has good coffee and chilaquiles. You can walk to the museum of Anthropology in mere minutes. Honestly not much. It’s not the most sound proof but everyone was quiet so it wasn’t a big deal.

We booked a taxi through Booking.com to take us to the Hotel, but the taxi never showed up. Thankfully, we contacted Booking.com and refunded our cost for a taxi. When we arrived, we were told that we had been upgraded to a bigger room. It was fantastic. There was a shutdown of water. It was repaired after several hours.

Location was great! Tucked away but close to Reforma and Chapultepec! Hotel was really pretty! No escalator

The check-in experience was extremely frustrating. We arrived at 1 a.m. and presented our full Booking.com confirmation, emails, name, phone number, and email address. Despite having all the required documentation, the staff member repeatedly insisted that we did not have a reservation. He demanded a “booking confirmation number” that was separate from the Booking.com confirmation number and does not appear anywhere in the emails or official confirmation. He insisted we provide it, even though we clearly could not. After several minutes of confusion, he retrieved the number himself, which made the situation even more unreasonable. It created a stressful and unpleasant start to the stay. Housekeeping is only available at an extra charge, and because there is no standard room service, there is also nowhere to dispose of trash. This led to trash accumulating in the room over several days. The location is also not the most convenient for reaching major attractions, though the immediate area is quiet and has a few cafés nearby.

Good value, close to Polanco neighborhood A little noisy

It was a good location. Our deluxe double room was located on the ground floor next to the main entrance which meant we heard everyone arrive and talk (which happened a lot during the night) and we didn’t have any privacy ourselves. The room was only cleaned with extra charge. The receptionist told us we could take out the trash ourselves and ask for clean towels at the reception desk. The room was poorly ventilated so the air was always musty.

I didn't like the code for the door, and they don't offer breakfast ?