Faena Miami Beach

Amazing property, breathtaking aesthetics with unrivaled customer service from the minute you step foot on to the property to the time you leave. FAENA will be my family’s new hotel of choice. Simply spectacular.

Plus sides: awesome smart-toilet available, absolutely beautiful, extremely gorgeous hotel overall. Excellent food. Staff is very professional, and Claudia at the Concierge Desk was excellent! Super knowledgeable and efficient.

The most amazing hotel I’ve ever stayed at! So beautiful ! The staff were so amazing and attentive. Top tier service and the food was incredible. I can’t wait to go back!

Best place I ever stayed

Terrible customer service. The check-in experience was frustrating, the staff did not care about guests, and the room’s air conditioning was blowing warm air. The hotel also imposed incorrect charges and only removed them after I complained, yet tried to present the correction as a “goodwill gesture” instead of admitting their mistake. They clearly do not value their customers. I would not stay here again.

Incredible hotel!! Basically a 10 star hotel. Everything about this hotel was amazing, food staff, beach, amenities ect. A MUST when visiting South Beach

The best!!

Nice show, beautiful design and art! The staff needs to be a bit more friendly and client oriented

love it

The Faena is just fabulous!!!! I have been staying there for the last 7 years! It’s the most fabulous hotel in Miami! The staff are very professional and goes above and beyond to make your stay the most comfortable! Property is pristine and absolutely beautiful ❤️

Amazing experience

From the moment we arrived, we were greeted with warm smiles and exceptional attentiveness. The housekeeping team does a fantastic job; after a long day of activities and excursions, coming back to a spotless room and bathroom was wonderful. They truly deserve a raise! Additionally, the pool staff was awesome - attentive, welcoming, and provided top-notch service. This is a great hotel, and the team running it is absolutely first-class. Sincerely, PMR.

I go there about once a month. By far the best experience.

They overcharge and say it was unintentional

No

Todo fue perfecto

Our stay at Faena Hotel Miami Beach was unforgettable. The staff was incredibly welcoming and attentive, and every part of the experience felt truly 5-star. From the beach and pool to the restaurants and overall atmosphere, everything was exceptional. Thank you to the amazing team for making our Miami trip so memorable we can’t wait to come back! ✨🌴

The property itself is beautiful and still has one of the best atmospheres in Miami. The check-in staff was warm and attentive, and my spa provider was excellent and one of the highlights of the stay. The design, beach access, and overall aesthetic are what initially drew me to Faena for a birthday staycation. Unfortunately, the service did not match the reputation or price point of the hotel. During dinner, a friend sent a bottle of rosé and a birthday card to my room. At 1:30am, I was woken up by room service asking to retrieve the table, which felt extremely inappropriate and disruptive. After being woken up that late, I could not fall back asleep, and it affected the rest of my stay the following day. To make matters worse, the room service attendant also removed the bottle and birthday card, which was very strange and disappointing. Beach service was also very delayed, and orders were repeatedly mixed up throughout the day. Lunch service in the courtyard was similarly slow, it took a long time just to be acknowledged, and we ultimately decided to eat at the beach and have drinks to go instead. Overall, the level of service and attention to detail felt noticeably below what I expected from a hotel that markets itself as one of the best luxury properties in Miami.

Amazing staycation

Everything is perfect.