Kenmore Village Hotel, South Beach

Pour le prix c’était ordinaire pas assez de serviette pour le nombre de personne dans la chambre

La ubicacion del hotel es perfecta, muy limpio y bonito. Facil acceso en transporte publico

It was a great stay.

Around 11 PM we showed the front desk the videos and checked out. They offered another room, but we no longer felt comfortable staying due to sanitation issues. We had to find another hotel that night. The hotel told us the refund had to go through Expedia. I immediately contacted Expedia, explained everything, and submitted the videos. Although the hotel approved our checkout, Expedia refused to refund us and instead said it’s nonrefundable. It has been over a week with no resolution even with all evidence. I expected Expedia to support its customers when clear evidence was provided, but instead it felt like they prioritized the hotel over resolving a legitimate complaint. Disappointed in both the hotel and Expedia.

For the money one of the best options in South Beach

Marc was phenomenal and very helpful. He was amazing with a smile on his face that is very welcoming every single time. I will def come back to Kenmore

It was really nice, just no free parking anywhere

Nice place to stay just had issues with elevators not working.

Everything exceeded our family expectations

Very nice family hotel

Loved this property. Staff were very helpful, location was great, ambiance was on point. Would stay again!

Good place good vibes, surrounded by everything

Everyone was nice and close enough to beach

Beautiful and posh hotel! The only drawback is there is 0 parking besides valet, but it was 3 blocks from the beach with lots of shopping and restaurants. Super cute!

Staff was really sweet. Annoyed I have to pay extra to get a free breakfast.

To the busiest and liveliest part of the beach. Many choice of foods and dining experiences. However, the hotel pool closes at sunset??? Did not like that or appreciate that one bit because the beach was off limits due to so much seaweed and kelp. In addition, parking was scarce but if you’re going to stay at the Kenmore, the police station next door offers a parking garage at $15.00 for the whole day, but no in or out throughout the day.

Sabrina at the front desk provides outstanding service.

Pleasant

Very clean, walkable, comfy beds and pillows The elevator was broken in my building and I was on the 3rd floor

The staff is rude and not helpful at all! There’s extra fees when you check in. This hotel does not look like the pictures AT ALL. They must have taken the pictures when they 1st opened. My room smelled like poop. The only good thing I have to say is thank you to Sabrina! She was the kindest, most helpful and most hospitable person I encountered during my stay! When I told her my room had a bad smell she sent maintenance to check and assess and then she changed my room for me and apologized for the experience I had been having thus far, she was a gem! Other than that, the hotel is very mid and the continental breakfast that you can add on, waste of money! The menu is limited and the food isn’t all that great. Would I stay again, absolutely not!