MainStay Suites Middleburg Heights Cleveland Airport

The room also had strong smell. I had to buy spray to mask it. It wasn’t a good stay in top of my partner lost his mom yesterday.

It's a nice well-kept property. The rooms and beds are comfortable and most importantly, it's reasonably priced.

The hallways smelled, the tv was broken, there was this odd smell everywhere, thank god the bed and bathroom were clean

Love it

We were pleasantly suprised. The property showed it's age - super small, no frills lobby. But when we got to the room, it had been refurbished and was really nice. The room had a small kitchen complete with large refrigerator and a stove. The bedroom was separate which was really nice. The TVs didn't work so if that's important to you then it would be wise to verify that they were working.

Passable

Washer and dryer did not work and get my clothes clean they are still dirty and smell I wasted $5 for no reason

Dirty dirty room

Sincerely, Leah Poling

From the outside of the establishment it looks like a nice apartment building. However once you get into the building (I stayed in building B) it’s disgusting and has an odor. The carpet is nasty with stains. I stayed in suite 218. It’s a nice size suite for the price but the room itself was disgusting. The stove was not working. The oven door was hanging and didn’t close properly. There were stains everywhere. On all the appliance the refrigerator was dirty. The dressers had splashed food and drinks all over them. The pullout sofa linen that hadn’t been changed. Dirt and debris and also dark red unknown stains. No help or assistance from the front desk stains. Didn’t talk much or wasn’t very pleasant. I had to buy cleaning supplies to clean the room bc they refused me a refund.

Not very clean bathroom. Security door on the building did not lock.

Our stay was great, it served all purposes and rate was great. I would add building numbers had to go back to see which building we were in.

Very good

Very good

It was also difficult locating our room as they’re not very well marked to what building is what and where to go.

We also had difficulties operating the television. Anytime we tried to change the channel, we had to reset the signal input to HDMI1 as it would revert to AV (minor, but annoying). FYI, several of the guests appear to be on extended stays at this location, and the rooms are equipped with kitchenettes. To top off our stay, the fire alarm went off around 11:30 pm causing us to vacate the room until the fire department did their sweep. We noticed many of the residents did not leave their rooms for the alarm indicating this is a normal occurrence. I will not be staying at this location in the future.

Solid hotel, great location, and a friendly family operation.

Clean room, stove is not full size and VERY limited items for kitchen.

Clean, quiet, friendly, helpful staff.

The area was nice the property was a bit run down. The help was very nice and did their best. They had issues with their TV service and took a long while to correct.