Hotel Rex Milano
About Hotel Rex Milano
Ideally located in a quiet area of Milan, Hotel Rex is 10 minutes' walk from Corvetto Metro Station and only 1.9 mi from the East Ring Road. Overlooking a park, it offers spacious air-conditioned rooms. On-site facilities at the Rex Hotel include a meeting facilities. Wi-Fi is available throughout, and guests enjoy 24-hour reception, a playground and garden. With a classic décor, all rooms feature a satellite TV with pay-per-view channels, a safe and mini-bar. Drinks/snacks are prepared at the bar. Very well connected by public transport, the hotel is 6 metro stops from Milan Cathedral and 7 stops from the shopping street of Via Montenapoleone. San Siro Stadium is 6.2 mi away, as is FieraMilano exhibition center. Fondazione Prada is 0.6 mi from the hotel, while Assago Forum is 3.7 mi away. Milan Linate Airport is 3.1 mi from the property. License Number(s): 015146-ALB-00147
Amenities
- On-site parking
- 24-hour front desk
- Meeting space
- On-site dining
- Valet parking
- Bar / lounge
- Café / coffee shop
- Express check-in / check-out
- Concierge
- Dry cleaning
- Self-service laundry
- Luggage storage
- Multilingual staff
- Spa / sauna
- Pet friendly
- Family friendly
- Airport shuttle
- Smoke-free property
- Air conditioning
- Elevator
- In-room safe
Reviews
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Passable
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Bad
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Exceptional
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Superb
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Extremely disappointing experience. Before our arrival, I informed the hotel through Booking.com that we would be checking in after midnight. The hotel confirmed that this was not a problem and assured us that their reception operated 24/7. However, when we arrived at around 2:30 AM, the receptionist claimed that there was no reservation under my name and that he was not expecting any guests. Despite showing him my prepaid Booking.com confirmation, emails, and reservation number, he repeatedly insisted that whatever appeared on my phone did not matter because he could not see it in his system. Instead of helping to resolve the issue, he was sarcastic, dismissive, and increasingly aggressive. He even suggested that we pay an additional €160 for a room and contact Booking.com ourselves for a refund, rather than making any effort to communicate with Booking.com or investigate the problem properly. After a long and stressful argument, and only after I repeated the reservation number multiple times, he finally found the booking under my name. Rather than apologizing for his mistake, he reacted angrily and continued speaking to us in an unprofessional manner. The reservation had been there all along. Being forced to prove the existence of a valid prepaid booking at 2:30 in the morning after a long journey was unacceptable. This incident completely overshadowed our stay and reflects very poorly on the hotel’s customer service and professionalism.
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I liked the customer service, the location was professional, quiet, good communication, clean, tidy, I definitely recommend choosing this hotel.
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Staff were amazing and very helpful, rooms were clean and once you work out public transport it was a great location to get around the city from. Air con was a bit temperamental.
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Pleasant
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Spacious, has bidet
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Exceptional
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Very good
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Spotlessly clean, friendly and helpful staff always available when needed Location is ok made good use of the metro closest station Brenta around a 10/15 min walk
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everything was perfect except the pillows , we keep dreaming of our stay there . my favourite features were the balcony & view of the park , the cleanliness of the room and the very friendly staff working all hours <3 lumpy pillows
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The people at the reception were really friendly and helpful
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The rooms were large and clean. Staff were kind and helpful - Manuel made sure I knew the best places in the area to eat - recommend the pizza.
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Good
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Very good
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Budget hotel good clean room ideal for metro as very little in and around hotel but staff were very helpful and friendly Would have liked to have kettle and drinks in room
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Exceptional
