NEO Hotel

Superb

Clean and large room, very nice breakfast. Friendly staff.

Passable

so far from the airport and city center Reception a guy, when we need to check out around 4am in the morning, he was in the toilet i noticed that he didn't wash his hands

Exceptional

Exceptional

It was really perfect, I have enjoyed my time inside the hotel. Room is comfortable and all the facilities inside Location is far from public transportation and city Central

Superb

The staff was amaizing, really polite and helpful. Breakfast was delicious and had a lot of options from which you could choose. The room was clean and the bed really comfortable. The room is quite basic for a 4 star hotel in europe, with parts of the furniture not in the best shape. Location is quite difficult to navigate during the night, so be prepared to spend a few extra euros on taxi.

Exceptional

Very good

Very good

Superb

The staff were friendly, polite, and did their best to help whenever we had a question or needed assistance. The reception team was patient and always tried to find solutions despite the difficulties. The room was generally clean, and when I reported stained bed sheets, the receptionist kindly provided clean ones immediately. The location was also convenient. Unfortunately, our stay was disappointing for several reasons. Before our arrival, the hotel confirmed that our booking would be accepted with parental consent. However, when we checked in, we were told that this was no longer possible, and our room allocation had to be changed. We had specifically booked three rooms with double beds, but instead we were given different room types, including a sofa bed and bunk beds, which did not match our reservation. Because of this issue, we arrived at the hotel at around 2:00 p.m. but had to wait until almost 6:00 p.m. before we could access our rooms. As a result, we lost a large part of our first day in Milan. We had planned to spend the afternoon exploring the city, but instead we spent hours waiting at the hotel. By the time we were finally able to shower, unpack, and rest after our long journey, it was already late, and we had also lost valuable time finding a restaurant for dinner. This was extremely frustrating and had a significant impact on the start of our trip. We were also charged more than the price originally shown on Booking.com after our reservation was changed, even though we had been told the price would remain the same. In addition, some of the information we were given about local regulations appeared to be incorrect, as other hotels confirmed that such a rule does not exist. The beds were not very comfortable. When we arrived, some of the bins had not been emptied and there was no toilet paper in the room. I also found stains on the bed sheets. The receptionist kindly provided me with clean sheets immediately, but I had to change the bed myself because it was late and no one was available to do it. Although the staff were always friendly, patient, and did their best to help us, I felt that most of these issues were caused by the hotel's management rather than the reception team. Finally, the breakfast was average and did not meet my expectations. Overall, I am very disappointed with this experience.

Very comfortable room with good facilities. The bed was particularly good. Strong Wifi. Really liked all the toiletries provided in the bathroom. Pleasant and helpful staff. Quiet location and slightly out the way (centre is not really walkable) though there are good transport links. Great bar with friendly staff. Only limited choice at breakfast and the same everyday.

Good

Exceptional

Good

Very good

Superb