Best Western Plus Milwaukee Airport Hotel & Conference Ctr

The property was dirty, old and did not provide enough towels, Kleenex or shampoo, conditioner and body wash for 4 people. I will not stay there again it has declined over the years and I did not see any improvements.

Check in staff was not helpful at all - we had to ask where stairs or elevator was. was told stairs was the closest and elevator was at the complete other end of the building, so we took the stairs thinking she was telling us our room was right there next to the stairs, when in fact it was on the other end of the building right by the elevator. There was a restaurant in the building which we figured would be a good place to eat. Food was not eatable. We just ordered a cheeseburger/fries and a chicken sandwich/fries, neither were eatable so we thought who could go wrong with a cheese pizza, were we wrong again. I would not recommend this place to anyone.

Airport shuttle was not available at 4 AM

Staff was uniquely uninterested in being helpful. Staff was terrible. Phone system didn’t work, staff ratrly pick up and are then rude and unhelpful. It’s an ugly hotel with useless staff and owners.

Bad

Superb

The rooms were nice and clean. The issue wear had was that we tried to get clean towels and they were never delivered.

Exceptional

Close to airport

Door key on phone did not work properly. No real shampoo or body wash. Just small packets good for one person only. Carpet dirty.

The breakfast was good, the pool area was always empty which was a plus but maybe because you can see that the pool wasn’t cleaned and towels weren’t stocked. We had to share pool towels. Our room smelled moldy or like humid wet towels, maybe carpet needs a deep cleaning. The moment we laid on the bed we sunk in the middle and my daughter everytime she moved you can hear the bed springs. We went to the front desk to ask for a do not disturb sign and the lady at the front desk said she will inform the housekeepers to drop one off and never did that when we came back to our room, our door was left cracked open because you really had to yank on the room door to make sure they closed shut. Overall, It was a quiet hotel considering it was next to MKE airport.

When we first checked into the hotel, we couldn’t use the safe in the room. Then we told him there was a mold, smell in the room and I have a CPAP machine and another machine that detect mold. It said there was mold in the room. I let them know that.There was no coffee in the room, even though they had a little coffee maker in there the carpets were very dirty and sticky. It was a very unpleasant experience and several other customers were up at the front desk. Also keys weren’t working as we were checking out before our checkout time. Our keys weren’t working for the doors so we had to walk all the way around the building and I’m on an oxygen machine to get back in. It’s just very disappointed, but like it was a waste of money.

Overall an ok experience.

The pool was nice. The breakfast wasn’t bad at all. Over all not a bad place. I just wish it was cleaner. The room was dirty with dead bugs all over. The Bathroom could have also been cleaner.

Horrible experience

Exceptional

Very good

Very good

Very good

Nothing People fighting in the hallway for hours, staff doing nothing for hours